Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

59,035 total


September 03, 2025

Wellness blood work & spay appointment for female lab

My wellness blood work bill was paid quickly -- less than 7 days to process and send in payment. It's been 8 days since spay appointment and claim is in process. I have no doubt that it will be processed shortly (there was a holiday in there), and highly recommend PetsBest insurance to my friends to insure their pets. Peace of mind is worth it.

Insurer: Pets Best

Veterinarian: Highland Road Animal Hospital

By: Tricia

Useful
September 03, 2025

Ease of Mind

"I've had to have a couple of emergency vet visits with my pets. Once my cat fell and fractured some vertebrae, another time I came home to find my dog throwing up blood. Each time I reacted quickly without worry because I knew I had insurance on them. I know that my claims will be handled according to my policy and that my pets are covered. "

Insurer: Pets Best

By: Paulette

Useful
September 03, 2025

Submitting a claim is easy and quick!

Submitting a claim is easy and quick! Quick response regarding our benefits or response regarding the claim. Easy!

Insurer: Embrace

By: Ricki Rios

Verified September 03, 2025

Very very satisfied!

Nice, simple website. Clear instructions on how to submit claim. Prompt initial response to claim. Resolved in 7-10 days. Very good communication on status throughout. Prompt payment to my account. So impressed that I'm going to see about enrolling my other dog.

Insurer: Embrace

By: John Bitner

September 02, 2025

I do not recommend this pet insurance

I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend

Insurer: Embrace

By: jenn c

Verified September 02, 2025

Been with this pet insurance for almost…

Been with this pet insurance for almost 18 years. Long before anyone really knew medical coverage was available for your animals. They are fantastic. Premiums, how fast they pay. Amazing insurance. Highly recommend.

Insurer: Nationwide

By: Gina Henderson

September 02, 2025

Great customer service

Great customer service. They also process claims in a timely and sufficient manner.

Insurer: Embrace

By: Timothy Hartwig

Verified September 02, 2025

Agent was very well versed in the Pet…

Agent was very well versed in the Pet Insurance coverage for my 2 cats. He answered all my questions and made sure all my questions were answered.

Insurer: Nationwide

By: Eric

Verified September 02, 2025

Easy Claim Submission

MetLife Pet Insurance has made the process of submitting claims so easy!

Insurer: MetLife

By: Crystal

September 02, 2025

Tricksters

So apparently, for Pets Best to reimburse cleanings and extractions, my elderly dog has to be put under anesthesia every 13 months for a dental exam. How is that not risky? Not to mention, it’s outrageously expensive and the reimbursement barely covers anything — if at all. What a scam! Shame on you! And Pets Worst would be a more appropriate name for you.

Insurer: Pets Best

By: Disgruntled

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