Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I haven't had an experience
I haven't had an experience. You emailed me once to say you were reviewing my application. something about pre-existing conditions but that was it. I know the fee was deducted from my paycheck so I assume Pancho is approved. Outside of that I don't have much information.
Insurer: Nationwide
By: Dave
My last two beloved Beagles convinced me I needed pet insurance on my next dog.
My last two beloved Beagles convinced me the next time I adopted a dog I would make sure I had pet insurance. I adopted a 6-1/2 year old Basset Hound mix that had never been to a veterinarian and unfortunately he came with several unknown health issues including severe dental issues. I picked MetLife Pet Insurance after reviewing several different companies policies including submitting claims. Each time I've submitted claims the representative I spoke with on the phone has been SO VERY helpful! Each one has gone beyond the scope of what they were required to do but it helped save time and frustration for me! MetLife also has a video to watch which explains exactly what is needed to submit a claim and all of it can be done online or through the mail if one prefers. I have submitted all my claims online and within a week MetLife has deposited the covered portion of the claim into my bank account. Pet care has become extremely expensive but I've been thankful for the coverage MetLife includes with my policy. It has truly given me peace of mind when I take my pet to the vet.
Insurer: MetLife
By: Gail
Easy to get re-imbursed!
Easy to get re-imbursed!
Insurer: Fetch
By: Kevin McClellan
Easy to submit claims
Easy to submit claims. Very fast processing time.
Insurer: Embrace
By: James Triplett
Very fast refund
Effortless claim submittal and very quick refund direct deposited. Very happy with results.
Insurer: Fetch
By: Tiffany
Fetch is not easy to work with
Fetch is difficult to work with for claims, slow to respond and ultimately didn't work with us well to help cancel our policy. We moved all of our pets off of fetch insurance to Lemonade and have a much better experience there. We also told our local vet that Fetch is difficult to work with and make sure that he does not recommend it to any of his patients. Fetch also does not make it possible to cancel insurance at any time, you have to wait until the next billing date. This is different from almost every insurance.
Insurer: Fetch
By: Albert Li
Claim documentation needs to be submitted multiple times
Claim documentation submitted at least 4 times by my vet. Embrace claims they have no documentation. My vet says this is a common experience they have with Embrace. VERY FRUSTRATIING. Problems: A - in the emails to the vet, there is no claim # or policy # to match with the pet, so when the documentation is submitted, it must get lost in the many emails they get. B - the email sent to the vet are from a no-reply email so if the vet hits "repy" button, obviously the email will send BUT it will go to an unmonitored email. Embrace needs to fix these issues.
Insurer: Embrace
By: E Hicks
Fill out claims and get a quick response
Fill out claims and get a quick response
Insurer: MetLife
By: Megan Sullivan
I cannot say enough good things about…
I cannot say enough good things about MetLife Pet Insurance!! They have been great in working on my claims and handle them very quickly too!! I’m so glad that my little Henry has good Insurance!!
Insurer: MetLife
By: Karen Bruzdoski
Was a little bit of back and forth with…
Was a little bit of back and forth with the company and vet, but we finally got it working. Millie is doing ok. And I am very pleased with the insurance,it’s a big financial relief.
Insurer: Healthy Paws
By: Michelle Marcotte