Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Refuse to pay claims
Why do you guys use the same excuse to all your customers not to process claims . I’ve gave you all the records, receipts, photos and still you say you havent received them. My hospital tells me you guys find excuses not to pay claims. This needs to be reported. Im going on almost two months fighting with SPOT insurance.
Insurer: Spot
By: Rudy Chavez
Great experience, quick reimbursement within a week.
This service is great. I didn't have to worry about the huge bill from my girl's 2 nights in the hospital, as my insurance plan paid as they said and it was within a week.
Insurer: Pumpkin
By: Maureen Fosbinder
You haven't helped at all i had 3…
Im sorry I jumped the gun pumping insurance did in fact help with Grayson's vet bills thank you
Insurer: Pumpkin
By: Grayson
Great Straightforward Insurance!
I really appreciate how easy it is to talk to very kind people when questions arise! It is easy to submit claims and Pumpkin is very prompt in reimbursement!
Insurer: Pumpkin
By: Bessiebetts
Good coverage
Smooth and effective claim processing
Insurer: Spot
By: Bárbara Finalé Hernández
I submitted a claim and it was…
I submitted a claim and it was processed and in my checking account in 2 days. Process very easy.
Insurer: Pumpkin
By: Terri
Very easy to file a claim
Very easy to file a claim; quick and efficient turnaround!
Insurer: Spot
By: S Howard
Pumpkin is the best for my girl! Highly recommend!
Pumpkin has always taken care of my girl. She has needed to use her insurance three times since she was born and every single time Pumpkin has been reliable and there. It is a peace of mind knowing that my little girl can be taken care of with the best care because I have pumpkin!
Insurer: Pumpkin
By: Brittany Cummings
Satified with an exception
Overall, I have been satisfied with PetsBest. My biggest complaint is the time it takes to process claims. Much more often than not I get an email apologizing for the delay in processing my claim. On my latest claim I actually received two emails again apologizing for the delay. The claim was submitted on Aug 13, 2025 and not completed until 09/02/2025. Much to long. If not for that I would have given PetsBest 5 stars.
Insurer: Pets Best
By: Albert L Angel
Claim denied
I took my new kitten in for her first vet visit. The wellness claim was denied as well ass her bloodwork for feline check up. The claim reviewer would not accept the detailed explaination sent in by our vet clinic. A wellness exam was covered for the dog but not for my 3 cats. I am not impressed with this insurance.
Insurer: ASPCA
By: Michele Slabodnick