Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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My doggie has allergies
I’m grateful that Willie’s allergy meds are covered after my deductible. Pets Best is great pet insurance. It’s easy to submit claims and they processed my claim fast!
Fairly easy process for claims
Fairly easy process for claims
Insurer: MetLife
By: Karen
Our dog needed emergency surgery
Our dog needed emergency surgery. Our policy and the pre-approval option made treatment decisions easy and less stressful. Loki was able to get the care he needed. Customer service was very helpful in explaining why certain parts of the claim were not covered. The one issue I was not expecting was having only half the anesthesia costs covered since part of the surgery was considered elective (a gastropexy was performed to prevent a future GDV since there was so much space left after the splenectomy). This was not an elective surgery and I feel this is a gray area.
Insurer: Trupanion
By: Nicole
Finally a good claim experience.
I submitted a claim and for the first time, I wasn’t required to provide extra documentation before the claim could be reviewed. Almost all of my previous claims required additional documentation and were still denied. The refund for my claim was available within 1-week of submitting my claim.
Insurer: MetLife
By: KayBee
It was easy to file a claim and it…
It was easy to file a claim and it didn't take too long to find out what was covered. I haven't checked my bank account, but so far when they are giving me money it's there pretty fast. I like them so far. Only been a member since February.
Insurer: Fetch
By: Simone
We are very pleased so far
We are very pleased so far. We have only submitted one claim so far. I think it is going to be very beneficial to us
Insurer: Pets Best
By: Diana Foxworthy
Timely processing of claim
Timely processing of claim
Insurer: MetLife
By: Bonnie G
The claim process was very detailed and…
The claim process was very detailed and when something needed to be rectified you just got an email it would be nice to talk to the actual person handling the claim. Other then that the process was seamless and refund was issued within days.
Insurer: Spot
By: Rosanne Amodei
Pay them money dont expect reimbursement
My dog had an emergency illness and I also was required to show 6months to a year of medical documents too. ..... they stated the ones from the vet weren't sufficient. My dog is healthy and doesnt go to the vet that often so when I submitted documents the next few days I get a completed status and a rejection that states claim not eligible with NO EXPLANATION - how can you deny my claim with no explanation when you required 6 months of documents on my end???? My dog has accident and illness i read the coverage and my emergency should be covered. I have xrays and labs done on top of everything and none of that is eligible? And they completed it on a holiday weekend so that now I cant call and ask for a reason??? Scam. This is ridiculous why are we paying for pet insurance if we cant get reimbursement? So they just take your money... last time I checked money doesnt grow on trees and it aint free $1500 out the toilet.
Insurer: Spot
By: Ginny
Easy claim submission
The ease of making a claim through my vet. My bill was adjusted immediately. Very convenient. My only complaint is the price. It is much higher than other plans.
Insurer: Trupanion
By: TJR