Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
62,907 total
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Very professional in processing the…
Very professional in processing the claims faster than I expected. EOB is very clear and easy to understand.
Insurer: Spot
By: Nathan Ho
The app makes it so easy to submit a…
The app makes it so easy to submit a claim
Insurer: Spot
By: Kenneth Robinson
Their website has been down for over 2…
Their website has been down for over 2 months making it very hard to: 1) submit a claim 2) confirm their receipt of the claim + get a claim number 3) Can't understand the status of my claim through the process because can't access website 4) When calling to ask what the status is, I'm asked for a claim number - feels like an endless loop because I never get claim numbers with the site down! There's absolutely NO communication to their clients on the status of the website / app being fix or even acknowledgement it's down I've been on a call with Customer Service for over 40 mins and still no resolution
Insurer: Pets Best
By: S.
Metropolitan Life paid a large claim…
Metropolitan Life paid a large claim for my dog's dental cleaning, a week after the procedure. I was pleasantly surprised at how quickly I received the reimbursement. Every time I call Metropolitan Life, the agent who answers is always friendly and helpful. I am very happy with this pet insurance.
Insurer: MetLife
By: Libby Gurgis
Systemic Administrative Failures and Lack of Transparency
Where to begin. The record keeping is horrendous making it nearly impossible to audit the accuracy of payments. I have 3 dogs and the EOB line items do not list which pet it is associated with despite me asking multiple times for this addition. Claims processing is slapdash with very little attention to detail. I’ve had significant diagnostic inaccuracies made in my claims, line items missed, denials due to unmet deductibles despite being well past the deductible. I’ve spent 10+ hours auditing EOBs and have appealed twice (which required time and documentation from my veterinarian). At least one of my appeals was approved. I think I’m still waiting on the outcome of the other but I’m unclear because I receive no communication other than a new EOB, which I’ve established are nearly impossible to decipher. I’ve made phone calls requesting additional info and received promised call backs that never happened. I’ve sent emails that went unanswered. When I call, I am always met with delightful customer service reps who are not enabled to really help in anyway. I’ve been blocked from speaking with or receiving any communication from the claims department who i assume would be better able to answer any of my questions.
Insurer: MetLife
By: Bri
It is easy to submit claims
It is easy to submit claims, and they are very fast in reviewing them, and mailing a check out to you.
Insurer: MetLife
By: Joe Goeddeke
web site and claims approval
I noticed that the web site has been redesigned. This has made uploading claims little difficult. On the other hand, I am happy to see that the approval time of the claims has improved significantly.
Insurer: MetLife
By: Shri Iyer
Company's response is always very…
Company's response is always very quick. I did not have any problems of submitting claims and always had good service
Insurer: MetLife
By: Natalita
I love the ease of filing claims
I love the ease of filing claims! I have my vet’s office send me the SOAP notes the day after we visit. It’s so simple to file.
Insurer: MetLife
By: Brent McDaniel
Easy to submit documentation
Easy to submit documentation, speedy payment.
Insurer: MetLife
By: David Muller