Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Extremely disappointed with Figo Pet…
Extremely disappointed with Figo Pet Insurance. I filed a claim for a simple visit, which is clearly covered by my plan. Instead of processing it, Figo ignored my documentation and denied the claim without any explanation. The veterinary clinic confirmed that the issue happened only because of a name mismatch (my dog’s legal name vs the name I use daily), but after receiving the corrected invoices Figo still refused to reimburse anything. Customer service kept ignoring follow-ups, and instead of helping, they tried to upsell me on staying as a customer. Because of this experience, I decided to cancel my policy. Very poor communication and zero accountability. I do not recommend this company.
Insurer: Figo
By: Ruslan Priakhin
love how easy it is to file a claim!
love how easy it is to file a claim!
Insurer: Trupanion
By: Deborah
Facility in the process of the claims…
Facility in the process of the claims and good communication and clarity.
Insurer: Fetch
By: Eva Haydee
Easy to submit claim
Easy to submit claim. Speedy repayment.
Insurer: Pumpkin
By: Deborah
Very slow claims processing and…
Very slow claims processing and consistently requests documents previously sent. Not a fan.
Insurer: MetLife
By: Gail Faro
Took too long to receive payment
I received multiple emails about “we’re sorry it’s taking so long”. You don’t take long to take the payment out of my account every single month so I don’t expect it to take long to review my claim once I send it and put the money back into my account. We’re going on almost a month and that, in my opinion, is highly unacceptable. If it happens again, I will be switching to a new insurance.
Insurer: Pets Best
By: Erica Cameron
The process of submitting a claim is…
The process of submitting a claim is fairly easy. Claims are also handled in a timely fashion.
Insurer: Embrace
By: Mitch
Quick payment from Pets Best for TPLO surgery
Pets Best was there to help pay for Nala's TPLO surgery, not only once, but twice!! Pet's Best made it super easy to submit a claim for Nala's surgery, and their response was fantastically fast! I received a direct deposit within a week of submitting my claim. That's top notch service!!
Insurer: Pets Best
By: Pacificpilot
They are amazing
They are amazing, no games simply submitted a claim and got paid.
Insurer: Pumpkin
By: Pejman Tanaeim
Great and economically and professional…
Great and economically and professional pet insurance. They are quick to pay and the honor their commitment unlike Embrace which took 18 months to pay for a broken leg on one of my GoldenDoodles. I will never leave Spot.
Insurer: Spot
By: QUENTIN