Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They don't pay claims, period.
We had over $6,000 in claims which were all denied. Our dog suffered a CCL tear (like an ACL in humans) in his left knee. They said it was "probably" related to previous pains in his back and right leg. So they not only denied the surgery for the CCL tear, but they went back and reversed a previously paid claim for emergency vet care when the tear occurred. And so far, they have not paid any of the claims we had for those "previous" pains that they assume to all be related and pre-existing.
Insurer: Spot
By: Jerry Allison
The claim submission process was…simple and prompt.
The claim submission process was simple. Reimbursement was quick. A very positive experience overall.
Insurer: Spot
By: Yvonne
Customer service was great
Customer service was great. I called to verify if the service my dog needed would be covered, given it was dental surgery. I would have been happy either way because I was able to get a good clear answer..... it was covered. The claim process after the fact was fairly easy and smooth. I couldn't be more happy with it.
Insurer: MetLife
By: Gary and Ranger
So quick and easy!
So quick and easy!! Claim was filed and approved within about a day and paid out within a day or 2 after that.
Insurer: MetLife
By: New Customer
Healthy Paws has been a lifesaver for…
Healthy Paws has been a lifesaver for our dog. Submitting claims through the app is incredibly simple, and reimbursements come through much faster than expected. It gives real peace of mind knowing major vet bills are covered without complicated limits.
Insurer: Healthy Paws
By: Barbara Tucker
Great service, prompt response.
Fast, automated claim filing and response. There's no guessing about coverage, reimbursement, or status, information is clearly presented and accessible.
Insurer: Spot
By: Valued Customer
I submitted my claim and you quickly…
I submitted my claim and you quickly responded. And resolved it within a week. Thank you so much! It was great greatly appreciate.
Insurer: Spot
By: John S
My baby Snoopy
My dog was born with bad hind legs problem. He was living in pain. We had insurance through petsbest which worked perfectly. We were able to pay for his operation. Now he is dealing with a spinal problem and hind legs problems and petsbest is still our number one insurance. Our claims have been reviewed without a problem. It's great that when situations in life arise, you have good insurance to help out. "
Trupanion completed my claim quickly…
Trupanion completed my claim quickly and efficiently and I received payment promptly.
Insurer: Trupanion
By: Pam
My Maine Coon had to have emergency…
My Maine Coon had to have emergency surgery for Intussusception and was hospitalized for 2 days. She then had to be hospitalized again a day after coming home for developing a common post op complication - an ileus from the surgery and had to be hospitalized another 2 days. Our bill was $12,500 and Trupanion covered $10,500. Forever thankful for Trupanion!!
Insurer: Trupanion
By: Mikayla