Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Submitting claims is an easy process
Submitting claims is an easy process. The turn around for the payment is very quick.
Insurer: Trupanion
By: Michelle
Submitting the claims are easy and the…
Submitting the claims are easy and the reimbursement was very quick.
Insurer: MetLife
By: customer
"While my claims weUnprofessional administrative hurdles and zero accountabilityre eventually…
"While my claims were eventually approved, the process with Pets Best is a nightmare of intentional delays. They repeatedly rejected my digital receipts, demanding that I handwrite the claim number on them and re-upload—a ridiculous tactic in a digital age. Even worse, they rejected new claims by mistake, lazily claiming they were 'duplicates' without actually checking the dates or services. Despite their clear errors, they never offered a single apology. They seem to rely on frustrating customers into giving up. Highly unprofessional. If you want a smooth experience, look elsewhere.
Insurer: Pets Best
By: Kunhan
Paid thousands in premiums only to have all claims denied
We've been paying Figo for 4.5 years to insure our 2 dogs. No claims filed until one of our dogs needed to have 4 teeth extracted. Claim denied because of "pre-existing" even though the vet wrote a letter saying the condition started AFTER we signed up for coverage. Appealed to no avail. Why spend thousands on insuring your dogs to get peace of mind, and then find out you're denied and exposed when you need it most? It's like we just threw thousands of dollars at Figo for absolutely nothing – all claims denied, no peace of mind. We got zero value out of Figo. Really disappointed as I'd signed up through Costco, which supposedly vets vendors for quality. Check out their BBB reviews before buying Figo.
Insurer: Figo
By: Alex
pre-existing condition bullshit
You told me to send medical records of the last 12 months, I sent you everything since establishing care, so 26 months, and you are claiming he has a preexisting condition and won't even cover wellness exams because he had giardia once when he was a puppy, long before the 12 month period you requested. It's as if you were to withhold insurance from a grown up because he had chickenpox when he was a child.
Insurer: Nationwide
By: Fabian
BEWARE HEALTHY PAWS PET INSURANCE
BEWARE HEALTHY PAWS PET INSURANCE Healthy Paws put my daughter & me through the WRINGER when she. transferred ownership of our older dog..When we thought we were DONE after signing forms & a LENGTHY phone call CONFIRMING the transfer, I submitted claims..a WEEK later I get a letter DROPPING the policy. After another LENGTHY phone call, I'm told they will put in a request to REINSTATE...All because I PUT IN CLAIMS that Healthy Paws DOESN'T WANT TO PAY! How unethical if downright illegal!!!
Insurer: Healthy Paws
By: Joanne Rhodes
It’s always pretty quick
It’s always pretty quick, after you submit all your he information.
Insurer: MetLife
By: Anju Chadha
Premiums Up, Coverage Down, Service Worse
I had this insurance for 11 years, covering two dogs. For most of that time they were an excellent company with strong coverage, prompt claim responses, and reliable customer service. I recommended them to many new pet owners over the years. Unfortunately, over the past couple months, their service has deteriorated significantly, and I can no longer recommend them. When my policy renewed in February, they simultaneously increased the premiums, raised the deductible, and reduced the reimbursement rate. Premium increases are expected over time, but changing the core terms of a long-standing policy is extremely disappointing. On top of that, most claims now trigger requests for additional documentation, despite the fact that I have been submitting the same type of records without issue for the past 11 years. The claims process has clearly become far more difficult and burdensome. My final claim was for my dog’s euthanasia. After receiving the claim, they cancelled the policy and then requested additional information. This is after numerous previous claims related to her cancer diagnosis and treatment. They did not request additional documentation 5 months ago when my other dog was euthanized and I submitted the same documentation. Losing my last companion has been incredibly devastating. However, after this experience, ending my relationship with this company is the one small relief in an otherwise heartbreaking time.
Insurer: Healthy Paws
By: Shelly Ramirez
Very quick and excellent service
Very quick and excellent service. I received my refund without any questions. The site is very easy to use.
Insurer: Spot
By: Sarah Graves
They reviewed my claim quickly
They reviewed my claim quickly
Insurer: MetLife
By: customer