Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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MetLife is great, easy claim processing
MetLife is great
Insurer: MetLife
By: Pamela White
It was very easy to submit a claim
It was very easy to submit a claim. The claim was paid very fast.
Insurer: Pumpkin
By: Barbara
We’ve been with Healthy Paws for 11…
We’ve been with Healthy Paws for 11 years and counting, always happy with their services. It’s a relief to have an insurance company that processes claims quickly.
Insurer: Healthy Paws
By: G. Monteiro
Multiple pets owner
Multiple pets owner. Best insurance, fast processing of the clain, 90/10 with 1k deductible. What a peace of mind! Thank u.
Insurer: Pets Best
By: Tatyana Hellinger
Absolutely awful experience
Absolutely awful experience! I'm constantly asked for more documentation when I've provided all of the documentation from our vet. It's as if MetLife is finding excuses to not pay for my pet's care.
Insurer: MetLife
By: Stacy
Original plan (2017) was great. Now it’s nothing.
With the original plan it was great, though the claims process leaves a lot to be desired. I’m active duty military and I unfortunately missed the change of coverage due to deployment, they said I couldn’t change back to maximum coverage until policy renal timeframe. Well I called and they said I already had the maximum coverage based on age.. e.g. not worth the money. I immediately cancelled both my pets since it’s more cost effective to save what I paid monthly vs pay the monthly rate and deductible. I think they used to be so good. But now, no thank you
Insurer: Nationwide
By: Daniel Bojan
Submitted a $11,000 plus vet emergency…
Submitted a $11,000 plus vet emergency hospital bill. My dog has DKA (Diabetic Ketone acidosis). The vet hospital was amazing, they kept him for almost four days. Taking blood every hour and adjusting the insulin to see what was the correct dose. I submitted my vet bill. It did take approximately two weeks. I have a deductible and Healthy Paws paws 70%. They paid me what my coverage said. I had to get Care Credit at the vet hospital as my lone credit card got maxed out for his treatment. Now that I have paid down Care Credit from my Healthy Paws reimbursement. I feel like I can breath easy again and if my little boy needs additional vet care I feel a lot easier. I have been with Healthy Paws since 2017. Worth every penny.
Insurer: Healthy Paws
By: Michael Moore
Very quick to expedite the claims
Very quick to expedite the claims. Thank you!
Insurer: MetLife
By: CA
Quick turnaround on my claims.
Quick turnaround on my claims.
Insurer: MetLife
By: Noah
My recent claim for my dog
My recent claim for my dog, Yoda, I felt like I got the run around. I was informed after filing the claim to provide clinical notes (which I thought I had provided-DC summary was not in fact enough). I requested said notes and in the day it took me to get them and attempt to submit (later in the pm as I work during the daytime) the claim had been closed down and settled for only a fraction of the bill-when it said I had 10 days. Then when calling there were at least 2 calls with 2 different helpers asking me to provide different things to rectify the situation. Ultimately, I had to apply for an appeal to get the situation resolved, which I think it is now. The reason the claim was denied payment upon (or only 50$ towards) was unfounded and felt like a cop out to just settle it unfairly-calling it a "pre-existing" condition. I was disappointed in the amount of time and run around I seemed to get when my dog was violently ill over night and into a holiday-the reason I took him to the pet ER.
Insurer: MetLife
By: Kersten Reyes