Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They used to be fantastic, now theyre trash
They used to be fantastic. They've covered thousands of my pets bills in the past. Now they're absolute trash. They used to cover huge vet bills without hesitation, now they've been giving me the runaround about a $240 vet bill and then said it was a "preexisting condition" which is wasnt. They say I can appeal, but it'll take atleast 3 months and I would have to do a mountain of paperwork. You're much better off putting the money you would spend on insurance in a bank account.
Insurer: Pets Best
By: Patrick Calhoun
I highly recommend this insurance…
I highly recommend this insurance company. They cover what they say and reimburse quickly. No hidden exclusions.
Insurer: Pets Best
By: Sherry Boettcher
Pet Insurance for my Sweet Tucker
I signed up for MetLife pet insurance the day I adopted my sweet 3/4 year old rescue Tucker. Met Life responds quickly to my claims and provides follow-up from receipt to payment. When I have questions there's someone to provide answers. I'm happy with Tucker's MetLife Insurance Plan.
Insurer: MetLife
By: Delores
Great coverage
Our dog ate grapes, and the urgent care vet recommended hospitalization for 48 hours to monitor kidney function after inducing vomiting. Pets Best was great about paying out our claim appropriately, funds were received directly to my bank account without issue.
Insurer: Pets Best
By: Katlin Sikes
Very clear coverage options and great…
Very clear coverage options and great customer service
Insurer: Nationwide
By: customer
Richard took care of all of my questions
Richard took care of all of my questions and gave me other options on coverage which we decided on.
Insurer: Nationwide
By: Doug
Easy to submit claims and quick turn…
Easy to submit claims and quick turn around time
Insurer: MetLife
By: Anonymous
Comprehensive & dependable coverage
I have insured my pets with Pets Best for several years. Their comprehensive coverage gives me comfort that I am always able to provide the best possible care for my pets, without making cost a part of that decision. They have supported my cat through a cancer diagnosis, my greyhound through chronic urinary tract issues, and my oldest greyhound with GOLPP. At every step, Pets Best could be counted on to provide coverage and I could rest knowing that once my deductible and out of pocket was covered, they would cover the balance. In addition to covering exam costs, lab test, diagnostic testing and of course treatment, the actual cost of their policy is also reasonable for the broad coverage they provide. Thank you Pets Best!
Insurer: Pets Best
By: Helga Gruss
very fast reimbursement processing
very fast reimbursement processing
Insurer: Pumpkin
By: Johanna Lyudmirsky
Paying another deductible for the same condition
I must say that Trupanion is quick to pay out claims BUT they somehow overlook the same medical conditions that has met the deductible from previous claims. And this results into being made to pay the deductible twice. My cat has a heart murmur so his Vet included a proBNP test when they did his bloodwork on June 2023 and this test came back positive. An Echocardiogram was eventually done and this showed early stage of Cardiomyopathy. Then on Feb 2026 I took my cat to a different Vet for dental cleaning but because of his heart murmur, they had to do another proBNP test that came back way over the normal value. An Echocardiogram was done again which showed a progression of his Cardiomyopathy. When I submitted a claim to Trupanion, I was made to pay another deductible of $250 because they said it’s another medical condition. I don’t understand why they keep saying that my first claim in June 2023 with the Echocardiogram was because of an eye problem and therefore completely different from the Feb 2026 claim. What kind of Vet would order an Echocardiogram for an eye condition? The fact that I’m paying $98 a month insurance for 1 cat, it’s just fair to ask Trupanion to get competent and knowledgeable underwriters to review claims so as not to cause further trauma and frustration to their clients.
Insurer: Trupanion
By: MB