Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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MetLife has always responded shortly…
MetLife has always responded shortly after I have sent in a claim - and have always provided complete explanation as to the refund I will be receiving and the reasons for their decision.
Insurer: MetLife
By: Marilyn
Ease of quoting
Ease of quoting. Great coverage
Insurer: Prudent Pet
By: MHANDYHOTMAIL.COM
Pets Best Easy Claim Process
Our 2+ yo Golden Retriever, Lucy, was due for her annual HeartGard & NexGard meds & other routine vaccinations. Pets Best has consistently compensated approximately 50%+/-. The process for claim approval is straightforward with timely payment. "
The claims process is easy
The claims process is easy, and they are processed and paid out quickly
Insurer: MetLife
By: Crystal
So thankful for Pets Best
So thankful for Pets Best! We recently had a scary moment with our youngest kitty and it was an expensive few days. Knowing Pets Best was there to help us cover the costs made it possible for us to keep our focus where it mattered: on our kitty and NOT on finances. Thank you!
Insurer: Pets Best
By: Rune Vaughan
Reimbursement process takes a few minutes
The reimbursement process is so very easy to initiate and the review and check process is very quick. I love that you always display my remaining balance and i can easily check the status of any existing claims on my phone. Checks are mailed to me in a timely manner and my vet is great about sending me SOAP notes so it makes my job very easy
Insurer: MetLife
By: Natalie T.
Easy to file, ask questions and get reimbursed
Easy to file a claim. Responsive to my questions. Reimbursement is fast.
Insurer: Trupanion
By: Brenda
I just had to use insurance for the first time
I just had to use insurance for the first time for my cat. The process was so seamless - the responses from Trupanion were clear and easy to understand. My vet practice put the claims through and all I had to do was pay them the difference for what insurance didn’t cover.
Insurer: Trupanion
By: Anne S.
My cat had not been acting normal so…
My cat had not been acting normal so took into the vet. After drawing labs and doing an inspection noticed that her back leg is injured. Provided pain medication and wanted to do a follow up in two weeks. The insurance says it covers wellness and injury/accident. On a $400 bill only $32 was covered. The insurance doesn’t cover anything. No idea what I am even paying for when it doesn’t cover anything when you take your pet into the vet.
Insurer: Nationwide
By: Tyler Sanders
Extremely Disappointed After 13 Years of Loyalty
I’ve been a Healthy Paws customer for 13 years and have insured all of my dogs with them. I’ve always had a $250 deductible with 90% coverage, and I have never missed a single payment in all those years. I believed I was a valued, long‑term customer. Recently, I noticed my monthly premium had dropped slightly, which didn’t make sense. When I logged into my account, I discovered that Healthy Paws had unilaterally changed my deductible to $500 and reduced my reimbursement to 70% — without any clear notice, explanation, or consent. After more than a decade of loyalty, this feels like a complete betrayal. I trusted this company to be there when my pets needed them, and instead I found out major policy changes were made behind the scenes that significantly reduce my coverage. I’m extremely disappointed and frustrated. Customers deserve transparency, especially those who have stayed with a company for over a decade. I hope Healthy Paws reconsiders how they treat long‑term policyholders, because this experience has destroyed my trust in them.
Insurer: Healthy Paws
By: Rick Wood