Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pets Best
Pets Best communicates efficiently, is transparent in what is covered, gives explanation for claim denial and claim payments.
Very easy and fast
"The claim filing process is very easy and the response time is super quick. I realize that the only reason I haven't received payment yet is because I prefer to receive a check rather than direct deposit. However, Pet's Best is the best!"
Excellent Customer Service
When I call Fetch they give clear information that I need. There's more than one way to send a claim in.
Insurer: Fetch
By: JoAnn
Switched to Pets best and so far they are very good about responding and paying claims.
I needed coverage on my puppy as she is so active. So far the first claim I submitted was paid right away. They are working on the most recent involving spaying but send me updates frequently. I'm pleased with them
I joined this company a little over a… one year ago
I joined this company a little over a year ago when I switched from Nationwide Pet Insurance. Although it takes them a while to process claims for virtually no particular reason lately their website is messed up. You can’t submit claims online, it takes forever to get someone on the phone, emailing to their claims department and they are not entered into the system after almost 2 weeks. It’s really a mess and if they don’t have enough people on staff to handle getting the claims put into the system then they’re just gonna lose all their customers and I’m probably gonna be one of them. I can’t get any good answers from their people except that they’re backed up and should be processed in 2 to 4 days but it’s now 10+ days for one claim and four days for another and it’s not even in their system yet.
Insurer: Pets Best
By: Jill Gorelick
Their process for claims is so easy
Their process for claims is so easy. Their review process is relatively short and reimbursement is quick.
Insurer: Spot
By: CeCe
The claim was easy to file
The claim was easy to file, the response was quick, and the amount you covered helped more than you will ever know. I also had an opportunity to talk with one of your staff and as usual she was beyond nice. Thank you so much
Insurer: Trupanion
By: Dawn
Best decision ever
Getting pet insurance was one of the best decisions we’ve made for our dog. It’s one of those things you hope you won’t have to use but feel extremely grateful to have once you actually need it. Our dog has been in and out of the vet and ER for the past 20 days and Healthy Paws not only covered 80% of almost everything (after our deductible was met) but they did it extremely fast, in a matter of days. I couldn’t not recommend it enough!
Insurer: Healthy Paws
By: Jade
Vets, Pets and Owners’ First Choicd
The coverage policy is easy straightforward and clear, easy to understand. Processing is quick and always comes with a thorough explanation.
Insurer: Trupanion
By: Monica
Can't Cancel/Stop Auto-renew?!?
I can not believe this company does not have a way to turn off the auto-renew of the policy. You have to call the day before and actually CANCEL the policy to prevent them from charging your card again. They are higher than most of the other companies. I've done the comparisons and will be going to another company. This was my first time having pet insurance. I did have to file 1 claim. Once the vet sent the information in, then I was able to get the reimbursement.
Insurer: ASPCA
By: Tom Tischler