Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws is always responsive to…
Healthy Paws is always responsive to our needs and reimburses us promptly. This is especially important as our boy is prone to a variety of health problems. I highly recommend them.
Insurer: Healthy Paws
By: Jeffrey
Reasonable Cost but .. not reasonable reimbursement
So the monthly cost is less than $50 so the annual will be about $600. I placed a claim in January for 682.00 and was paid $10. The logic here was the rest fell to the $750 annual deductable which can be changed on the anniversary of the first claim. Say What?, the policies anniversary is July, but the January claim dictates when a change can occurr. Time to change carriers.
Insurer: Figo
By: alex
Avoid Pets Best
I will never recommend Pets Best to anyone, and I will actively advise others to avoid this company. Because of this experience, I am canceling my Pets Best policy as well as my Progressive Auto and Renters insurance. The claims process was unacceptable. The application failed, forcing me to submit multiple claims due to system errors. The claim then took nearly a month to process. When I attempted to get answers, I waited close to an hour on hold, only to speak with a representative who was rude, unhelpful, and unable to clearly explain the denial. I was told my claim was denied based on alleged prior, undiagnosed gastric issues, yet no one could provide clear documentation or explain where this information came from. Using a vague past mention of diarrhea to deny $5,000 in emergency veterinary coverage is unreasonable and misleading. This experience was unacceptable!
First Time Buyer
We've only had our rescue pup for 6 months. In that short time, he had to have 2 emergency surgeries. The first was for a foreign object in his intestine and the second was for a ruptured disc in his back. Pets Best kept us appraised on the status of the claims and paid them promptly. This is the first time we ever had pet insurance, and we are very happy we chose Pets Best!
Worst Pet Insurance
This business has been an absolute nightmare to deal with. I’ve spent an unbelievable amount of time on hold with this company without even being answered. Not to mention they also don’t respond to costumers emails. It’s quite literally IMPOSSIBLE for get ahold of someone. They also closed my claim because my vet “would not send” the records. After a quick 10 minute call to my vet (NOT OVER AN HOUR LIKE PETSBEST) they said they never even received a request. So I obtained all the records myself and emailed them over and I also emailed them all of my vets contact information, not that they ever reviewed that email because they still said they had not received the records. But FINALLY, after a month of trying to contact them I finally got on the phone with someone. Again, I provided the contact information to my vet and told them I uploaded the records myself as well. THEY STILL SAID THEY WERE MISSING RECORDS A WEEK LATER. Finally my claim was completed and I didn’t even receive a fraction of the vet bill back. It would have been cheaper for me if I never started the monthly payments and just paid the bill outright with the money I spent paying petsbest. I could go on even more about the ridiculous experience. I will be moving my business elsewhere where and I hope this is a warning to other people looking for pet insurance.
Insurer: Pets Best
By: Riley
Security Red Flags, Terrible Claim Process, Waste of Money
I've been paying for insurance for about a year with (gratefully) no claims. I finally needed to file a claim and the process is terrible! You have to download their app, there are no other secure options to file a claim. There claim app is all bots and AI, no real people. They only allowed canned responses and no questions. I'm not even sure if I ever picked the correct response because they force you to record yourself, no typed response options. My husband works in Cyber Security, this is a MAJOR RED FLAG. There is nothing protecting your voice or face from being misused for malicious and fraudulent purposes. I had to abort the claim out of security concerns, and with no human being to call; this was a complete wast of time and money!
Insurer: Lemonade
By: Tracy
Predatory-their caps on reimbursement…
Predatory-their caps on reimbursement for well checks are ridiculously low and well visits do not apply towards deductible. Ripoff
Insurer: Figo
By: lisa bogart
Reimbursement is ridiculously easy and…
Reimbursement is ridiculously easy and quick! Coverage is great
Insurer: Trupanion
By: Joanne Hutchinson
Although Bernie was a healthy dog for…
Although Bernie was a healthy dog for many years, he became very ill in the last 6 months of his life. Healthy Paws responded quickly when I began making claims and always paid quickly and conveniently directly to my account. Website was easy to use (after the first time when I was figuring it out).
Insurer: Healthy Paws
By: Sue Stoll
Efficient, poactive and value for money
We have been paying our insurance for our cat for 8 years and never made a claim. Unfortunately in the last 3 months we have had $10k of vets bills. Healthy Paws have been incredibly efficient and response. Within 3 days of a $6k invoice it had been processed and was in my bank account with no questions asked! My only small issue is that you have to put your claims in within 90 days of the vet visit which I wasn’t aware of so I did miss out on one claim for last year.
Insurer: Healthy Paws
By: Callum Gordon