Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Trupanion is worth every penny
Trupanion is worth every penny. They process everything so quickly - such a great company
Insurer: Trupanion
By: Christine Ginsberg
my opinion about this company
Anytime I’ve ever had a question. The customer service has been friendly and helpful. Anytime I submit a claim I get a prompt response that they are on it and then I get an answer or a refund check comes within a reasonable amount of time The only thing I wish I had known is when I got my Pet two years ago I was able to get her to my vet quickly for a health check. It was on a Friday and three days later Monday I called to set up my Pet Insurance and apparently I missed a discount not doing it before hand but being brand new to the Pet Insurance world I didn’t know I wish I hadn’t even been told that by customer service because then I felt like I was being punished
Insurer: Trupanion
By: Ellen Whitbeck
Trupanion is AWESOME!
Trupanion is AWESOME! It's such a relief to know that whatever happens to our boy that we are covered by a pet insurance that truly goes out of its' way to take care of us. The form is easy to fill out to get reimbursed, their responses are fast, and if there are any questions about a submitted receipt it's clear and supportive.
Insurer: Trupanion
By: Marj
They will deny your claims!
I had an accident only policy. Submitted a claim for a leg injury, diagnosed by my vet as a soft tissue injury. Embrace denied the claim, claiming it was an illness and therefore excluded. My vet added more documentation for an appeal, but that was also denied- except I never received notification that it was denied. This was my first claim after years of paying policy premiums. Very disappointed.
Insurer: Embrace
By: Rhea Brown
Do not make the mistake of hiring this…
Do not make the mistake of hiring this insurance company because once you get a claim, it’s pre-existing and you’re screwed with another insurance claim because it would be pre-existing and wouldn’t be covered. This is the worst Insurence Company ever they lie to you. They tell you one thing and it’s another and then you have to call call call there’s always technical problems. They tell you something is covered and it’s not and then it is covered but they make you wait till the end like if you buy packages for rehab and then they deny them all after they say that they’re gonna approve them. They are the worst Insurence Company ever.
Insurer: Pets Best
By: Alicia Toro
Best insurance ever!!!
"I have had Pets Best for five years now. Every claim has been handled quickly and without any hassle. My dog went through cancer treatment and I was relieved to see that so much of his care was covered. When he recently passed, the representative was incredibly compassionate and refunded me the premium I had already been paid. This was totally unexpected but made this sad time a little easier. I will continue to use Pets Best for my other dog and any dog I own in the future."
Insurer: Pets Best
By: Amy
Piece of Mind
"My kitten, Indy has had two illnesses in her short life. Both fevers of unknown origin which required extensive testing and blood work to determine possible causes. Without this coverage I would not have been able to afford to care for her as well as I have. It gives me the ability to choose to do the very best I can for her."
I can’t imagine having to make a decision about getting your pet care based on cost
My Dog had liver surgery which had complications. He was discharged and then readmitted to the Animal Hospital for 5 days. The final bill was a fortune ($20K +) and not an amount that most people just have sitting around. I submitted 2 claims to Healthy Paws via their app and both were processed and paid out within a week. The reimbursement payout was exactly as laid out in my specific policy (90% reimbursement after deductible). I don’t know what we would have done had we not had pet insurance. I can’t imagine having to make a decision about getting your pet care based on cost. Healthy Paws really came through for us.
Insurer: Healthy Paws
By: Daniel J
13% reduction in coverage without clear/transparent notice
Unfortunately, after having 4 policies with Fetch for several years, we would not recommend this insurer. They hide very significant, material changes to coverage in a lengthy legal documents instead of providing clear information to clients at renewals. As we confirmed with now 3 other clients, it is very likely they that many Fetch clients are unaware that the company effectively lowered their reimbursements by 13% by suddenly stopping to cover the Ontario HST. We only found out the hard way after submitting a claim. If you are an Ontario based client- I hope you’re aware
Insurer: Fetch Canada
By: Lenka
Nationwide covers bunnies!!!
So blessed that Nationwide covers rabbits! I got connected with Elaine and she was one of the nicest people I have ever talked with on the phone. I could seriously tell that she cared about making sure I was informed in making my decision for my bunny. The monthly payments are affordable and it’s nice to know I now have a safety net to rely on if something were to happen to my sweet girl. Thank you Nationwide and thank you to Elaine!!
Insurer: Nationwide
By: Brendyn