Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Exam from past 6 months required, defeating the purpose...
They require an exam from the past 6 months, however I only take my cats for annual exams and the entire reason I wanted a new policy was for their upcoming annual exam. So unfortunately my applications had to be cancelled.
Insurer: Nationwide
By: customer
Pets Best WAS the number one pet…
Pets Best was the number one pet insurance option I could find when I signed up several years ago with my pack. Recently, their website completely crashed, blaming it on a Microsoft outage. Not only was the outage over in less than 24 hours, but according to "webDetector" NO SITES were being affected after the outage DUE TO THIS. Somehow Pets Best is STILL not completely back up and it's been well over a month. Since Pets Best web site and mobile app have been COMPLETELY down, I've been sending my PDF documents and my policy number and information JUST as I would through the app to the e mail provided to file a claim. Over 3 weeks later, without even receiving confirmation that my claims have been submitted, and now being close to 10k in debt on just ONE pet (I currently have 4 open policies with Pets Best totaling over $500 a month in premiums), and with no reimbursement relief coming in for our pups current medical condition, we were unable to proceed with further treatment options in not knowing where our financial stability lands with such delayed service coming from the recent events happening with Pets Best. I would like to thank Pets Best for their part in THE LOSS OF MY SERVICE DOG, who passed away peacefully in my arms. Had we of been insured our claims were even being PROCESSED, further treatment options would have been available for my beloved dog. Can't even access the in APP veterinary advice service. WHAT AM I PAYING FOR?! Pets best has been at my side, protecting my pets for close to 5 years. I was let down in the WORST way imaginable by a company I trusted. My heart is shattered and my account is still empty. Can't use the App, Can't use the website. NO response to e-mails and on hold for over a hour, just to constantly be disconnected. I don't even have support to help me determine how to proceed now that my dog is DEAD! Do I cancel his policy with so many open claims? Do I wait? My premiums are sure as hell coming out of my account on time though. I don't even know how to process my life at this moment. Pets Best, I used to boast to EVERYONE about the importance of pet insurance and WHY they should choose ONLY YOU. Now, I HOPE EVERYONE STAYS FAR FAR AWAY!
Insurer: Pets Best
By: Shannon
Easy and quick!
It is so easy to upload your vet bill to spot! I just answer a few questions upload a picture and wait for the claim to process. It’s been quick and easy, getting claims processed before my card payment is due so I never have to worry about falling behind or not having enough money.
Insurer: Spot
By: Kylie Maloy
We process the claim quickly and sent…
We process the claim quickly and sent out the check immediately. Thank you.
Insurer: Spot
By: Michael Kintz
Spot is the best
Without Spot, I do not know how we would be able to afford all the medication and tests needed for our furbaby’s diabetes. They are quick answer questions. It is easy to set up claims and there is a quick turnaround time. We will forever insure our pets because you never know.
Insurer: Spot
By: Caryn M.
Filing claims and the communication was…
Filing claims and the communication was impeccable.
Insurer: Fetch
By: Dena
Pet insurance that actually pays
I called customer service twice. They were very nice & helpful. Able to answer all my questions. I start my puppy's pet insurance the day I picked him up in August & he had emergency surgery in November for intestinal obstruction. Fetch paid the 80% without any issues.
Insurer: Fetch
By: Jennifer M
This was our first claim in about 2…
This was our first claim in about 2 years. The entire process was so easy and fast. We were so surprised at how quickly our reimbursement suddenly appeared in our bank account. We have had other pet insurance with other pets - but Pumpkin is by far the best...
Insurer: Pumpkin
By: Karen
MetLife is a superior pet insurance
MetLife is a superior pet insurance. I have had two other highly rated pet insurances and they are far inferior. MetLife always approves my claims efficiently and w full reimbursement.
Insurer: MetLife
By: customer
Fast service
Fast service. From the submittal to the payout. The website is improved and is much better.
Insurer: MetLife
By: Albert