Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pet insurance
I was interested in a catastrophic pet insurance policy. I can handle the yearly planned stuff but not an auto wreck with my three border collies. so I wanted to cover a big ticket items and am ok with high deductible and cover all my dogs. They had the best policy for multiple dog with higher deductible but went up to cover everything if something occurred and involved multiple dogs. Hopefully I will never need it but I wanted to make sure I would never have to choose euthanasia because the cost to treat was too high.
Insurer: MetLife
By: Deb
Insurance worthless if problems are found to be congenital
If the problems your pet is presenting with are found out to be from congenital issues you can kiss the several thousand goodbye that you just spent to find that out. But even worse than that, if you have an insurance company that is unresponsive after the claim is denied, runs when you want to discuss it and doesn't respond to requests to be heard, then you must have Pets Best. Be smart and avoid them; go with another company. Your pet and you deserve a more effective partner in your pet's health.
Insurer: Pets Best
By: James
Timely Reimbursements
Submitting expense claims was easy. Furkin contacting our vet clinic directly for missing info was helpful. Reimbursements were made in a very timely manner. Breakdown of the settlement coverage provided was comprehensive and easy to read.
Insurer: Furkin
By: Daniel
Best pet insurance ever
My pet was enrolled from March 2008 through May 2023. Trupanion has been with us through all my pets health needs. The claims process has been seamless and efficient, with staff going to extra mile when I was wrapping up her last couple of claims after her passing. The sympathy card I received in the mail was a heartfelt touch after a very difficult week. Thank you for being with my pet Keita every step of the way during her 15 years of coverage. Blessings, Kari
Insurer: Trupanion Canada
By: Kari
Extremely satisfied!
Always answers claims quickly!
Insurer: Trupanion
By: Jan
Easy and fast claim processing
Easy and fast claim processing
Insurer: Trupanion
By: Cindy
Everything is so easy with your company.
Everything is so easy with your company. Even when a claim is denied, there is a logical and reasonable explanation.
Insurer: Trupanion
By: Chris
I love the simplicity of this plan.
I love the simplicity of this plan. I know exactly what Iâm paying and I know exactly what Iâm getting, except for one thing: the âstandard planâ includes acupuncture and other non-standard procedures. I wish they had told me so I could have saved the money from that add-on! I would have given a 10 if they informed me of this!
Insurer: Trupanion
By: Lluvia
Surprised w/Lack of Coverage - Hookworm
I understand that Trupanion doesnât pay for regular vet care and vaccinations; however, I was surprised that you didnât pay for treatment care/medications for hookworm.
Insurer: Trupanion
By: Lori
The conversation with the person was great.
The conversation with the person was great. She was very professional and I appreciated her help. My concern is that the company labeled my dogs symptoms with something that has now been deemed a preexisting condition with no other proof than the symptoms. They are saying that her ear infections, which has NOT reoccurred was a symptom of something larger. When my husband brought my dog in for a discoloration on her skin I was worried about and asked certain questions, no regard was taken for the fact that when I discussed same things with the vet, my answers were different. Problem is my husband doesn't know why a question is being asked and therefore most of his answers were yes and no. There was no clarifying information at the time of the question so that he could make an informed response. So the insurance company has taken those responses and made a judgement call. I think there needs to be more scientific proof of a condition before you label it. Also I am not sure why her upcoming spay surgery isn't covered. One of the things people get insurance for is to t help be responsible pet parents and for insurance to not help with an important health benefit for the dog is in my eyes against that. Its not the person on the end of the phones fault. She did a great job spending the time to go through the records and getting answers for my questions and being respectful of my point of view. I just don't know I would have gotten insurance in the first place for these reasons no matter which company I went through. I am considering dropping the insurance and just starting a savings account to save up for things.
Insurer: Trupanion
By: Lisa