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My claim was very easy to file and I…
My claim was very easy to file and I was able to get reimbursed quickly. Im glad I decided to go with Metlife for my pet's needs.
Insurer: MetLife
By: Cassie Russell
SCAMMERS DO NOT BUY
Absolute worst customer service, when they can’t help/ don’t know the answer they just hang up. Also deny claims that are explicitly covered under the contract and again just hang up to avoid accountability. Do not buy this insurance.
Insurer: Spot
By: Kainalu S
Payments have been very prompt!
Payments have been very prompt!
Insurer: MetLife
By: LINDA GEBO
Quick response time and reimbursement!
Quick response time and reimbursement!
Insurer: MetLife
By: customer
Great customer service
Great customer service. Easy to use App for claims. The reimbursement time started to slow down over the past year but my last two claim reimbursements were very expeditious! Coverage is great. Now, what can we do about those premium increases?
Insurer: MetLife
By: Diana Hoyt
Very good experience with MetLife pat…
Very good experience with MetLife pat insurance. Easy to communicate. Transparent and fast billing process. Happy to have chosen MetLife for my pet
Insurer: MetLife
By: Khanh Shaw
Good coverage
MetLife pet insurance has very good coverage and claim processing times have improved. The not reason I didn’t give five stars is because the claims process is a little cumbersome. You must download a claim form, fill it out, scan the form, and upload the scanned file. It would be nice is an online fillable form was available that could be saved to a pdf.
Insurer: MetLife
By: Janet Allen
It’s a little difficult/confusing to…
It’s a little difficult/confusing to submit documents and I’m constantly receiving alerts that more documents are needed with not much of visibility into why the documents I already provided are not enough.
Insurer: MetLife
By: customer
Filing claims is easy in the app
Filing claims is easy in the app. Sometimes processing is a bit slow.
Insurer: MetLife
By: Scott Thompson