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Poor policy
Telling your customers that their dog would not be covered for any pre-existing conditions is a horrible business model and makes no sense. Why would someone get pet insurance if the insurance is not gonna cover what they need the insurance for?
Insurer: Nationwide
By: customer
Fast and easy process and very friendly…
Fast and easy process and very friendly service
Insurer: Nationwide
By: Cindy
They love kitties
Trixie has been sick since we adopted her. The Feline Cat Clinic has helped us so much.
D.
I adopted a cat just before Christmas last year and immediately purchased Pets Best insurance for her. On the very day that the policy was active, she began showing symptoms of what I thought was a UTI. I brought her to the vet not knowing if the visit would be covered on day one of the policy. That day I received the sad news that my cat had lymphoma. Over the following 3 weeks before she passed away, she had an emergency visit, xray, ultrasound, and several medications and vet visits. The cost was overwhelming. I was concerned about the ease of the claims since everything happened so fast. Submitting a claim was so easy on the app, although there were several attempts that failed due to issues with the app. Eventually I was able to start the claims and from there Pets Best took over. They explained the benefits regarding what would be covered, what would go towards the deductible, and what was not covered by the plan. They also cancelled the policy and gave me a pro-rated refund for the annual premium. I received my refund and the claim payment very quickly. After a very sad situation, I was glad to have insurance to cover some of the cost. I would definitely use Pets Best again.
The customer service was great and my…
The customer service was great and my claim was processed quickly. Thank you
Insurer: Pumpkin
By: David V.
Wellness blood work & spay appointment for female lab
My wellness blood work bill was paid quickly -- less than 7 days to process and send in payment. It's been 8 days since spay appointment and claim is in process. I have no doubt that it will be processed shortly (there was a holiday in there), and highly recommend PetsBest insurance to my friends to insure their pets. Peace of mind is worth it.
Ease of Mind
"I've had to have a couple of emergency vet visits with my pets. Once my cat fell and fractured some vertebrae, another time I came home to find my dog throwing up blood. Each time I reacted quickly without worry because I knew I had insurance on them. I know that my claims will be handled according to my policy and that my pets are covered. "
Insurer: Pets Best
By: Paulette
Ten years of doing exactly what they promises
We used Trupanion for our dog for 10 years, from when she was a puppy to when she passed just last week. We have submitted dozens of claims over the years, including monthly cytopoint injections and several emergency visits. Submitting claims was simple, and Trupanion always covered what they promised to cover. We never hesitated to get care for our pup because we knew she would be covered. Our premiums did go up twice in the 10 years, once when we moved states, and once a couple months ago. It was always worth it to us because the premiums were pretty close in price to her cytopoint. Obviously when you get pet insurance you don’t know if the investment will pay off or not. For us we probably ended up close to even, but there were lots of cases where we might have put off taking her to the vet for financial reasons, and it was great to have the peace of mind that we could get her the care she needed right away. We had to say goodbye to our sweet pup last week after discovering a growth in her urethra (which was likely the cause of her recurrent UTIs that were treated and covered by Trupanion over the years). We submitted the invoice to Trupanion, and not only did they cover 90% of the cost as promised, but they immediately canceled our policy as of the date of euthanasia, and sent us a heartfelt email of condolences. If and when we get another puppy, we will absolutely return to Trupanion for coverage.
Insurer: Trupanion
By: Micky Steinberg
Easy to understand policy
Easy to understand policy. Reasonable priced.
Insurer: Nationwide
By: Toni
My dogs have the best coverage
It’s always really easy to deal with Trupanion. I feel so protected and grateful that I found Trupanion when I did
Insurer: Trupanion
By: Jennifer W