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Quick turnover to receive my refund
Quick turnover to receive my refund! Much appreciated!
Insurer: MetLife
By: customer
So far its a disappointment
Since we began in July, there has been constant confusion, declined claims because of missing paperwork or additional paperwork required. The claim details are muddled together making it impossible to understand or know what has been received and acknowledged and what hasn't. We have been working on our first claim for over 100 days already and we are still not fully resolved. The process is a client nightmare and since Customer Service is separate from claims, every time we talk or submit something its another 3-5 business days to find out something else is wrong. While the CS agents are trying to help, they really can't when the claim agent isn't present to help. Communication back was poor, nothing was clear as to what was missing, its impossible to reconcile the invoices back to the claim# and condition categories. I didn't make any progress at all until we asked to have a supervisor intervene. James has been the saving grace so far. But when your pet has an illness, all this is the last thing you want to have to deal with.
Insurer: MetLife
By: Sangeeta
Ther site was quick and easy to use
Ther site was quick and easy to use
Insurer: MetLife
By: customer
A must have for pet parents
I've had metlife for about 9 years or so now, back when it was petfirst, they have always had reasonable prices and great coverage. I also love you can build the policy to meet your needs also filing claims is super easy and getting reimbursed is super fast. I also love their customer service agents who are helpful and address any concerns you may have.
Insurer: MetLife
By: Kimberly Evans
Transparent
Transparent, responsive, helpful
Insurer: Trupanion
By: Elizabeth
I love knowing that my pet is safe and…
I love knowing that my pet is safe and that my insurance has our backs in case of any emergencies that hopefully don’t happen.
Insurer: MetLife
By: customer
I am extremely satisfied with the…
I am extremely satisfied with the service. I always receive reimbursement quickly and when I needed to contact customer service, the assistance was quick and helpful.
Insurer: MetLife
By: JUAN
It wasn’t especially difficult to get…
It wasn’t especially difficult to get my benefit, thank you
Insurer: MetLife
By: Andrew deVillier
My premium increased 215% in 3 years - bait and switch!
I am SO disappointed at how much premiums have increased. It feels like a complete bait and switch. Beginning November 1, I will be spending nearly $5500 per year and that's WITH a deductible. Insane! I began my same policy in 2022 and I was paying $1750 per year on premiums. Beginning November 1, I will be paying $5500 - that's with a decrease of a measley $50 in deductible. I can no longer afford these payments. Have no choice but to discontinue my policy with MetLife.
Insurer: MetLife
By: Tara J