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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I have only had a great experience with…
I have only had a great experience with Embrace the claims are easy to file and paid quickly
Insurer: Embrace
By: Monica
Friendly and efficient service
Healthy Paws’ app is easy to use and they always review my cases quickly, providing detailed EOB.
Insurer: Healthy Paws
By: Lydia Miner
Always a great experience with pumpkin
Always a great experience with pumpkin. Great customer service
Insurer: Pumpkin
By: Jeanine Duda
Fast and Easy
The claims process is pretty easy and the direct deposit makes it a no hassle payment. It works for a busy life.
Insurer: MetLife
By: Erin T
Pumpkin insurance meets and exceeds
Pumpkin insurance meets and exceeds my expectations for my pet. It is straightforward when it comes to claims based on my policy. You pick the level of reimbursement when you sign up. Pumpkin follows through without any hassle and quickly reimburses you. This is a high priority for most people. Kudos to Pumpkin for giving customers peace of mind during a stressful event.
Insurer: Pumpkin
By: Kim B.
Heartlessly More Than Tripled Cost to Force Us Off
My dog is old and he's having some health problems. That's what pet insurance is for, right?? Not according to Fetch! Since 2020 they raised our annual cost form $400 to over $1300 in an attempt to shake us off, but guess that wasn't enough! We just received our renewal notice and they raised our cost to over $3,800 AND dropped the amount from 80% reimbursement to 70% reimbursement! I called because I honestly thought there had to be a mistake. Their response? NOTHING WE CAN DO ABOUT IT. No appeals process, just suck it up or cancel. Guess they finally decided they were done making a profit off my little sick dog. Now I'm left without insurance and an elderly dog with pre-existing conditions. Thanks, Fetch!
Senior Mastiff vs. Osteoarthritis
Our sweet senior, Maisy, has been struggling with her osteoarthritis for over a year and Pets Best has been there for us since the beginning. Medical care for giant dogs is so much more expensive than average but with the support of Pets Best, we have been able to keep Maisy not only comfortable but jumping around happy! With Pets Best's help, we had more options for Maisy's care. We couldn't be happier!
You have to jump through hoops to cancel
I got Fetch Pet Insurance for my dogs first year. I used it only a few times so, I decided to cancel. I emailed them to cancel as I work during thier hours. They REFUSE to cancel unless I talk to a sales rep on the phone. I have never had such an issue with a company in my life.
Insurer: Fetch Canada
By: Jennifer Day
Pumpkin has made it very easy to upload…
Pumpkin has made it very easy to upload medical bills and get reimbursed. They are very responsive with any questions or issues. It’s a pleasure to do business with them.
Insurer: Pumpkin
By: Debra
Best service!
I was given the best customer service by Kieth and he was very straightforward with helping me understand the policy I have better! Very professional and efficient customer service! I would recommend this insurance to anyone with a pet! They have helped me so much with making sure my cat is getting the best health coverage and insuring the needs she may need in any situation. 10 out of 10 for best customer service and affordable coverage!
Insurer: MetLife
By: Alejandra