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Cannot say enough positive things about…
Cannot say enough positive things about our experience with Spot. No questions asked about our recent claim and reimbursement was within 48 hours via direct deposit. So happy with our decision to use Spot!
Insurer: Spot
By: Al Chien
Service is worse since they farmed…
Service is worse since they farmed calls to the Phillipines. They couldn't even tell me if my deductible was used up and put me on hold for 15 minutes. I called back, asked for a supervisor and was put on terminal hold again. It's as if they are trying to STICK IT TO THE AMERICANS!
Insurer: Healthy Paws
By: Kevin North
Very helpful and kind
I did not realize we had coverage for our dog and when I reached out to Trupanion for help they were simply wonderful- kind and very helpful with helping me submit my claims.
Insurer: Trupanion
By: Natalie de Maar
So greatful that Our Beloved Missy and…
So greatful that Our Beloved Missy and Oreo have this pet insurance. The process of submitting a claim is very easy. . Our beloved Missy has Liver cancer and sadly 😥 there isn't a treatment available for her. We are enjoying the time we have left with her shes still having very good days
Insurer: Spot
By: Tasha b
Easy to complete…well defined services.
Easy to complete…well defined services.
Insurer: Fetch
By: Ramsey
Nadine Provided Exceptional Service
Nadine was my Pet Advisor. What a treat she was! She was pleasant and knowledgeable and answered all my questions with ease. Her cheery nature and apparent love of animals was evident. She is a great ambassador for Fetch. With Nadine's professional guidance, I feel very happy knowing we got the right insurance for our beloved dog.
Insurer: Fetch Canada
By: Janie
Healthy Paws made it simple and easy
Healthy Paws made it simple and easy. No surprises. Wish I could say that about my insurance!
Insurer: Healthy Paws
By: S Killips
Easy to file a claim
Easy to file a claim, instant emails regarding the processing of the claim, quick reimbursements.
Insurer: Healthy Paws
By: Patricia Yager Delagrange
its bothersome every minute begging for…
its bothersome every minute begging for a review
Insurer: Embrace
By: Gwen Zeichner
I’m sharing this review in hopes of…
I’m sharing this review in hopes of sparing another pet owner from the difficult experience we had while filing a claim with Pets Best Insurance. Our dog, Luna, has a pre-existing condition (seizures), which we fully disclosed to Pets Best before obtaining coverage. Recently, Luna experienced a water submersion incident that caused respiratory distress. She was treated by both our primary veterinarian and an emergency veterinary hospital. Pets Best covered the initial visit that morning, but denied coverage for the emergency hospital visit later that same day — the more significant portion of the expense. Their justification was that Luna’s fall into the pool was caused by a seizure, a pre-existing condition, despite there being no clinical evidence of a seizure. In fact, the emergency veterinarian who treated Luna provided a written statement confirming that nothing indicated she had experienced one. Unfortunately, Pets Best chose to disregard that professional assessment and instead based their denial on a speculative comment my wife and I made, acknowledging Luna’s medical history and uncertainty about whether a seizure could have played a role. In other words, Pets Best chose to rely on hearsay over the documented medical findings of a licensed veterinarian. We understand that insurance companies must evaluate claims carefully, but this decision felt both unfair and deeply disappointing. From a business perspective, it’s also puzzling — had they covered this claim, they likely would have recouped the cost through our premiums within a year. At the end of the day, we’re simply devoted pet parents advocating for our girl, who can’t speak for herself. Pets Best presents itself as a company that supports and protects pets and their families, but our experience suggests otherwise. I encourage anyone considering this company to do thorough research and find an insurer that truly prioritizes the well-being of your pets as much as you do.
Insurer: Pets Best
By: Tommy