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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great Customer Service
Wyatt in Customer Service was incredibly helpful when finding me a better plan to fit my budget while still giving me piece of mind that my pup would be protected.
Insurer: Embrace
By: Tim
Changing my address doubled my premiums!
Changing my address doubled my premiums!
Insurer: MetLife
By: customer
I appreciate the quick turn around…
I appreciate the quick turn around times with getting my reimbursement!
Insurer: MetLife
By: Customer Kim
MetLife pet insurance is the best!!!
MetLife pet insurance has been a lifesaver. Claims are auper easy and they always treat me right and calculate everything perfectly. I highly recommend this company for your pets.
Insurer: MetLife
By: Jim K
Excellent experience - Lauren Morton is great
Lauren Morton was my rep and it was fantastic talking to her about my pets insurance needs. Lauren was patient, attentive and very helpful. Being a first time pet owner and taking insurance for the first time, I had several questions and had to talk to her more than once to get clarity. Lauren showed immense patience and care to answer all my queries and did a fantastic job. Fetch has given me the best premium rate and their website is clear and very helpful. No hidden charges or taxes to add on thereafter is a major bonus for me when making a decision.
Insurer: Fetch Canada
By: Surendranath Soundararajan
Responsive and friendly customer…
Responsive and friendly customer service reps who ar also personal and seem to rally car.
Insurer: MetLife
By: customer
Doing claim is easy
Filed a claim and it was easy
Insurer: Embrace
By: Siani Sanders
Claims take way too long to review and…
Claims take way too long to review and approve. I submit several claims and there is no record for them. It’s been a mess
Insurer: MetLife
By: customer
Kudos to your customer service team
Kudos to your customer service team. Efficient, courteous and responsive. Solved my issue within minutes.
Insurer: MetLife
By: customer
I was wracking my brain
I was wracking my brain checking each pet insurance company that would be best for our 6-year old Husky/Shepherd dog, Augie. I had 6 different companies all offering the same, yet different things. Calling Fetch on their 1-800 number and chatting with their agent. Lauren Morton made all the difference for my husband and I. Lauren customized our account to fit what we could afford financially. comfortably. Lauren answered all our questions and concerns.
Insurer: Fetch Canada
By: Monik R