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Claim payment times are getting quicker.
Claim payment times are getting quicker.
Insurer: MetLife
By: Barbara Novak
They took another look
Typically I have been giving Embrace 5 stars and a few weeks ago I did. Since my dog had surgery for a cancerous mass, I dropped them down to a one, but am now giving them credit where credit is due. Although I had to work much too hard to get them to look at what made logical sense, they did and I am now happy with the reimbursement I am receiving for the claim. I have no doubt they will get back to a 5 in my mind, just not quite there yet. Thank you for listening to logic and making the right call.
Insurer: Embrace
By: Betsey Woods
Two claims submitted at one time, paid quickly
Two claims submitted at one time and within a week, received notification that claims were being paid. The website gives clear guidance on what documentation needs to be provided and uploading files is very easy. I've been so happy with MetLife Pet Insurance that I recently added my other two cats.
Insurer: MetLife
By: DLH
Great customer service and relaively…
Great customer service and relaively prompt payments
Insurer: MetLife
By: Katharine Larson
The representatives helped me pick the…
The representatives helped me pick the best plan for my pet without pressure. Claims have been processed quickly.
Insurer: MetLife
By: customer
The Website made it really easy to…
The Website made it really easy to elect pet insurance.
Insurer: MetLife
By: Brian Fortenberry
Very easy and self explanatory
Very easy and self explanatory
Insurer: MetLife
By: Kira Purizhansky
Terrible customer service
Terrible customer service; unfriendly and really not straightforward when my cat got sick - 0 help for anyone over the phone to link 2 claims for the same condition. Clinic / hospital submitted final invoice and Trupanion does not recognise / link. I am paying +$2k in addition to all other costs I am covering.
Insurer: Trupanion
By: Camila Rodriguez Bedoya Rodrig
Healthy Paws Pet Insurance: A lifesaver
Healthy Paws Pet Insurance has been a lifeline for me and my two American Cocker Spaniels. Both dogs have ongoing dermatology and allergy issues, and Healthy Paws has been there every single time we needed support. The claims process is effortless — I submit through the app, and the money is deposited straight into my account within days. Their turnaround time is excellent, and every claim I’ve made has been processed accurately and fairly. Beyond the logistics, what truly stands out is their compassion. The team clearly cares about pets and their people. I’ve always felt supported and understood, and that means the world when you’re managing long-term health care for your animals. Healthy Paws gives me the confidence that my dogs will always have the care they need. I wholeheartedly recommend them to any pet parent.
Insurer: Healthy Paws
By: Jo-Anne