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Do not trust them. Make sure you have sent them all medical history before purchasing and have it cleared with full knowledge of what they will cover otherwise they will just jerk you around till ur out of coverage time
I have two policies with embrace. Never used them. I decided to give it a try with three bills from emergency vet visits in 2024. They weren’t bad but I had honestly forgotten about the insurance and just decided to see how it worked out. After six months of trying multiple phone calls. I was unable to get my receipts taken care of because they said Codie had been seen by a vet they had no records for in 2020. I was like ummm no I gave you all his vet visits. As he was rescued during the pandemic I had about four visits with different vets per who was excepting. I did a premimiary full exam with a one vet then had to go to another for follow up and finally switched a to a different one based on location and personal experience. The three bills were all less than 350 dollars. And were for diarrhea and one for a rash! It was no big deal dermatatis and probably something he licked in the Florida grass as he is a hound. But still they refuse to pay nor communicate with me. No matter how long I sit on the phone or how many calls I make. Mind you I have both and emergency and routine care policy that I have thus far paid them over 4500 dollars for. I’m canceling because this is ridiculous. They are just taking my money. And I can’t do anything about it. My next call will be a report to the bbb. They literally have stolen my money I feel. Hopefully someone is getting paid out with it.
Insurer: Embrace
By: Eyesontheskyosu
I submitted a claim and the process…
I submitted a claim and the process went smoothly. I got paid in 11 days which was awesome.
Insurer: Spot
By: DEBORA RAMIREZ
My experience was easy and to the…
My experience was easy and to the point. Just how I like it!
Insurer: MetLife
By: Camad Hembree
It very easy to make claims.
It very easy to make claims.
Insurer: MetLife
By: customer
A few errors on claims submitted
The customer service has been great, but the 3 stars are for the errors that have happened twice in one month and I don’t know if people are just logging things wrong, but one of my claims was entered for last year and then another claim was not reimbursed via direct deposit -which is what I selected/have already received reimbursement this way- it was sent via check. Little things like that are inconvenient
Insurer: Spot
By: Marcie Icovino
Best pet insurance
Spot is the best pet insurance we’ve had. 2 years ago, I had switched from Spot to another company offered by my employer’s insurance and it was a nightmare of an experience. After such a terrible ordeal, I switched back to Spot and have been pleased ever since. I especially love the speed at which the process claims. From the moment the claim is submitted, I never have to wait more than a few days for it to be completed. In the few times I’ve had to call, customer service has always been pleasant. Needless to say, I will never be leaving Spot
Insurer: Spot
By: Yolanda Oliver
Quick response
Quick response, quick turnaround time
Insurer: Spot
By: Anastasia Reisch
They were prompt in reimbursing me what…
They were prompt in reimbursing me what I put out. Great coverage and the representatives are always so helpful and kind and always ask about my fur babies.
Insurer: Spot
By: Shelley
Very easy enrollment
Very easy enrollment. Reimbursements received quickly.
Insurer: MetLife
By: Beth Siminski
Easy to upload documents
Easy to upload documents, easy to get abhold of for questions and are friendly and speak English. Quick payment and review
Insurer: MetLife
By: Charity b