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When speaking to investors, I'm sure the pitch of 'we're an AI-driven pet insurance service' helped you raise a bunch of money on the basis that you're able to handle as many claims as your servers can support. However, the experience feels cold and coupled with the long processing times, it feels like you're just hoping pet parents will become frustrated with your policy and give up and just eat the costs on anything that isn't a rare major procedure. On its best day, Fetch feels like a slog to get reimbursed for costs that are all getting declined for a combination of poor reasoning (Condition was present before policy + condition is present now -> decline b/c it's a pre-existing condition and not re-infection) or just b/c there's legalese that the company is leaning on to restrict payments. It's insane that you have standard language that restricts reimbursement for curable conditions that existed prior to the evaluation period that then resets the timer for that period if it re-emerges. It's just a way to avoid reimbursing for anything 'common'. Not milking patients for cash on the basis of love for their pets will build more loyal customers in the long-term. Do better.
Insurer: Fetch
By: Rodion
I expected more of Rosie’s annual…
I expected more of Rosie’s annual wellness visit with vaccinations to be covered under the insurance.
Insurer: Fetch
By: Eileen
Setting up a new policy with Fetch
Amanda was very helpful and informative in helping design an insurance plan for our newest family member. Her enthusiasm and love for what she does was evident throughout our conversation. Amanda's extensive knowledge and ability to answer all my questions made our choice for pet insurance easy.
Insurer: Fetch
By: Nicole Braccioforte
After Life Respect
Spot claim process was easy and fast. When my pet passed away, they did not hesitate for after life care. They even called to give condolences. Admire the respect and how I did not feel like a number in the end.
Insurer: Spot
By: Devin
She was very informative and explain…
She was very informative and explain everything to me in detail and even went back in my account to explain the increase in my policy
Insurer: ManyPets
By: Diane
First claim
Fetch made submitting my puppy's claim easy on their website. They informed me of the status of my claims. And as the final result, I was very pleased with the payment.
Insurer: Fetch
By: Diane Moerland
Claims process was easy and efficient
Claims process was easy and efficient. Instructions clear on what documents to upload so I had gathered what I needed ahead of time. Payout was exactly as I had calculated. Money in my account within the two weeks that they state for claims resolution. I would definitely recommend Fetch. So glad I had the coverage when my dog needed a $4200 surgery. Best thing Pepper has recovered and she is doing well!
Insurer: Fetch
By: Janet
I was changing my payment option and…
I was changing my payment option and only changed my home policy by accident, was trying to change both car and home insurance. I was able to get to talk with Mabel, who was amazing and was helpful. Thank you Mabel.
Insurer: Sonnet
By: Amanda Fabas
Once again Fetch Pet has made my…
Once again Fetch Pet has made my decision to obtain healthcare for my pet a "no brainer". Despite the astronomic fees charged by my vet, having insurance through Fetch Pet made a treatment plan for my baby so easy. Thank you, Fetch Pet!
Insurer: Fetch
By: Darlene Forshage
I just cancelled my account with Sonnet…
I just cancelled my account with Sonnet after 3 years with them. I have a perfect driving record/never made a claim. Each year they have, without reason or notice, raised my insurance premium. When I talk to costumer service they can’t even give me a reason why this happens and they also offered NO solution for me to keep me as a customer. They rolled out a new program called Sonnet Shift. Which is basically a tracking device they “could” save you money yearly. I did the math and even with Sonnet Shift I would still be overpaying around $50 a month compared to other insurance companies. Absolutely bonkers company. A quick google search about Sonnet will reveal many people had this exact same issue. Avoid at all costs unless you like unexplained and arbitrary annual price increases. :)
Insurer: Sonnet
By: T.