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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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We made our first claim on October 28
We made our first claim on October 28, and I totally understand that a first claim can take longer than 10 to15 days because the company will check the medical history of your pet. In our pet's case, it is under 1 year of when we took the policy out, for our now 15 month old dog. Submitting the claim was VERY easy and the customer service with Kyle, on a question I had was very helpful! So far, so good.
Insurer: Embrace
By: Dee Dennick Kulpcavage
The associate I dealt with was…
The associate I dealt with was extremely helpful and patient. My daughter and son-in law may consider switching from their current insurer. The associate that helped me to review my choices gave me his name should I require more info regarding my policy. Thank you for a great experience!
Insurer: Sonnet
By: Lucy Bertrand
Cats went to the vet Thursday
Cats went to the vet Thursday, uploaded my itemized receipts that same evening. Claim was processed and completed by Tuesday and now I'm set to receive the reimbursement. Today is 1 week from that visit and all thats left is the direct deposit. Couldn't have been easier or more straight forward and very efficient. This is awesome, thank you!
Insurer: ASPCA
By: A. Green
Claim issue
Great service. Fixed issue immediately
Insurer: Spot Canada
By: Barbara Dickens
Best Pet finds any reason to deny legitimate claims!
My Frenchie had nare surgery done due to poor breathing. They denied claim for “pre existing” because she was born that way. Of course she was!!! Same thing with hooded vulva surgery which was necessary due to repeated surgery. Because she was born that way it was considered pre existing!! I don’t even try to file claims anymore. I only keep the insurance in case she gets hurt. I Do Not recommend at all!
Insurer: Pets Best
By: Dawn
After finding out what they needed…
After finding out what they needed everything went really well. We talked with a young lady that really knows her job. She needs a gift card or a long lunch, paid for of course. Thanks for all the help. GREAT JOB!!
Insurer: Embrace
By: darrel cannon
Highly Recommend for Pet Owners
Highly Recommend for Pet Owners! I’ve had the best experience with Embrace. From wellness claims to unexpected illnesses claims, they've handled everything with efficiency and care. The claims process is straightforward, and the reimbursement is quick. I highly recommend this insurance for any pet owner looking for peace of mind and excellent support!
Insurer: Embrace
By: eda wurden
Sonnet rocks!
So so impressed! After having issues with insurance in the past and switching to sonnet they didn’t just drop me when things got tough. I highly reccomend!
Insurer: Sonnet
By: Chase Dach
Customer service is unequivocally the BEST
Customer service is unequivocally the best i have seen in most insurance companies. Prompt responses on all the inquiries I have submitted. Not overwhelming us with automated responses/recording is a plus .
Insurer: Embrace
By: Adilise Johnson