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Claims process a hassle
I have had many headaches submitting claims. Sometimes Healthy Paws will contact my vet for records, sometimes I get a message saying I have to contact the vet and have them send records. I work late at night, so I can’t contact anyone after work, and I frequently don’t have time before work to try getting through to the vet to have records sent in. So multiple claims have been denied because I couldn’t get in touch with the vet to have records sent in within the timeframe given. I also had an incident of sending in a dozen invoices at one time and all were denied before the end of the day. I seriously doubt they were even looked at before being denied because when I called customer service to find out what the f was going on, all were approved on review. Because of all the hassle, I would only submit claims when I would have the time and energy to call the vet to have records sent in and call customer service if the claims were denied. That wasn’t often, so I literally have a stack of unsubmitted claims 2 inches thick that goes back years amounting to tens of thousands of dollars.
Insurer: Healthy Paws
By: A
I have embrace for our fur baby
I have embrace for our fur baby, and I was just informed that the first claims will take up to 30 days.. Embrace has all medical history & medical bills, and was told it will take 30 days !! I was not told this when taking this pet insurance out for our dog.. I was told they have a quick turnaround and will get reimbursed with in 10 days !! NOT TRUE
Insurer: Embrace
By: Becky Payne
New policy
Erick was very helpful and answered all of my questions. My son has Nationwide Pet Insurance for his pets and recommend them. I’ve done a lot of comparison and I think your Company covers more of what I was looking for as I have a older pet.
Insurer: Nationwide
By: CONNIE
Great rates easy interface
Great rates easy interface
Insurer: Sonnet
By: Christopher Kennedy
The time to process a claim is long for…
The time to process a claim is long for something already diagnosed.
Insurer: Pets Best
By: Michelle Colgan
Customer service helped me resolve a…
Customer service helped me resolve a problem with previous insurance company with a cancellation of their policy.
Insurer: Sonnet
By: Robert
The representative was clear and to the…
The representative was clear and to the point
Insurer: Nationwide
By: Beverly Simmons