209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Top tier service
Spot is responsive, speedy, and has great customer service. I love using them because I get great service at a great cost.
Insurer: Spot
By: Samantha Willoughby
Switched from nationwide
Kevin's assistance with setting up new policy made the process very smooth and easy
Insurer: Pumpkin
By: Lynda Lyons
very broad pre-existing condition
As a former Petsbest customer, I strongly advise other pet owners to steer clear of this insurance provider. My two-year experience with them was nothing short of frustrating and disappointing. Their definition of "pre-existing" condition is so broad that it will be very difficult for you to get reimbursement. The diarrhea-related claim I submitted took 5 months to process, and at the end I got an email saying my claim was rejected because they did not receive necessary medical information from my vet, while I feel they could at least inform me about this so I could contact my vet for the needed info. I then called to cancel the policy, but the representative of course tried to keep me on the policy and said they could re-open the claim for me. This time after two additional months, my claim was denied again, because it was a "pre-existing" condition as it had happened once before, when my puppy was 2 months old. As such, I was told all future GI-related issues will be considered preexisting condition and will not qualify for coverage. I feel that is very unreasonable, because a two-months old puppy just transitioned out of the breeder's home to me, the diarrhea could be caused by entirely different reasons, such as changing kibbles, environment. And the medical record supported this because my doctor didn't find anything wrong at the time, no parasite or virus after a panel check. The representative I spoke to on the phone, Richard, was also very rude and impatient when explaining the outcome to me. After faithfully paying premiums for two years, I have nothing to show for it. Petsbest's lengthy claim processing times, questionable denial practices, and subpar customer service make them an unreliable choice for protecting your beloved pets. Save yourself the headache and look elsewhere for pet insurance.
Insurer: Pets Best
By: Levy
The response rate is EXTREMELY slow for…
The response rate is EXTREMELY slow for very basic claims. It took months for Embrace to obtain obtain documentation which I obtained with a quick phone call. They payment for my covered claim took months. I would recommend paying more for another service for a better response rate.
Insurer: Embrace
By: Jess
Great Experience
Great Experience! My baby fur recently had back surgery. The claim was fully paid within 3 weeks. They have been a blessing! Thank you!
Insurer: Pets Best
By: Liz Sanchez
The support team was sooo helpful!!
I spoke with Alicia, on the phone yesterday and my experience in dealing with her was wonderful! I am new to Fetch and I’ve never had dog insurance before… That being said I had multiple claims to file and didn’t realize that invoices and medical records of each visit had to be submitted… To make a long story short I messed up and Alicia was so patient and kind to walk me through each claim and explain the outcome based on each vet visit. I unfortunately missed the window to submit two of the claims which I wasn’t thrilled about as I don’t feel fetch informed me in the beginning letting me know that there was a time limit to submit them. That being said, we are hopefully back on track and I’m hoping there will be no more issues in the future. Anyhoo…again, Alicia was incredible to deal with and if I have any more questions, she has given me her direct contact information and I will be dealing with only her from now on. Thank you, Alicia for your help and patience while navigating through the chaos lol🙏🏼😊
Insurer: Fetch Canada
By: Jax
Once they get the pets health history
Once they get the pets health history, the procedure goes smoother. They don’t cover pre-existing issues or anything related to it (wish they did). But when my dog was sick for almost 3 weeks, they covered the 80% ( what I signed up for), the vet visits, urgent care visits & emergency vet visits! It was a god send the financial help!
Insurer: Spot
By: Phyllis Cross
They take too long to review claims
They take too long to review claims. I have 2 open claims with cost in the thousands and the claim is still in "review".
Insurer: Embrace
By: JLD
The best insurance for my dogs
I have to say that it is the best insurance company I could find. Very professional and very kind. Vanessa was very helpful to me. She listened to me in Spanish and helped me with everything. Thank you Vanessa.
Insurer: ASPCA
By: victor castañeda