5
out of 5
Verified
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3
out of 5
Verified
Confusing sign up process
I thought everything was set, but then received email that I needed to extend coverage for the next month otherwise policy would end. Also indicated need to sign up for alternative care otherwise unable to add in future, but I thought I had already added this when I initially signed up on the phone with the Rep.
- INSURER: Trupanion
- POSTED: 04/09/2023
- BY: Laura
- BREED: Labradoodle
- AGE OF PET: 0 - 3
1
out of 5
Company does not want to pay
Had procedure performed on my dog for breathing concerns. Vet put in treatment plane it was medically necessary. Claim was denied as elective, contacted company and was told to file an appeal. no communication since appeal was filed 30 days ago, was told could take up to 90 days when I contacted them.
- INSURER: Pets Best
- POSTED: 04/09/2023
- BY: porter
- BREED: French Bulldog
- AGE OF PET: 0 - 3
5
out of 5
Verified
Thankful
I’m so thankful I took out this insurance on my dog when he was a puppy. I was hesitant that they’d really cover expenses if ever needed, but I see I was wrong to worry about that. Trupanion was so easy to work with and their customer service is great.
- INSURER: Trupanion
- POSTED: 04/09/2023
- BY: Beth
- BREED: Boxer
- AGE OF PET: 0 - 3
4
out of 5
Claim response time
Response to Customer service inquiries is wonderful. My biggest complaint is how long it takes for a claim 40-52 days, then once the claim is decided it takes another 5-7 days to get paid. You are looking at 2 months before reimbursement. Not a deal breaker if your claim is a few hundred. My claim total for my dogs last illness was close to $10,000. I used a credit card, 60 days for reimbursement is going to cost me close to $500 in interest. Pets best advertises that most claims take 7 days…..not true
- INSURER: Pets Best
- POSTED: 04/08/2023
- BY: Kim
- BREED: King Charles Spaniel
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
4
out of 5
Verified
5
out of 5
Verified
You came highly recommended from our breeder
You came highly recommended from our breeder
- INSURER: Trupanion Canada
- POSTED: 04/08/2023
- BY: Lynda
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
5
out of 5
Verified
Outstanding service on a long weekend
Your representative went above and beyond to help me.
- INSURER: Trupanion Canada
- POSTED: 04/08/2023
- BY: Barbara
- BREED: Maine Coon
- AGE OF PET: 0 - 3