Surprisingly Great Experience
Two years in a row when she was 6 and now 7, my girl required surgery. Pets Best electronic claim filing is a breeze, turn around a matter of days, and direct deposit claim payment.
- INSURER:
Pets Best
- POSTED: 04/06/2023
- BY: Linda
- BREED: Labrador Retriever (Black)
- AGE OF PET: 4 - 6
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No worries
It's a great feeling to just say to the vet"Do whatever you need to do cause Rooney has nationwide on his side to cover expenses when they are unexpected
- INSURER:
Nationwide
- POSTED: 04/06/2023
- BY: Daniel
- BREED: Chihuahua (Smooth Coat)
- AGE OF PET: 4 - 6
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Not bad but also not good
When claims are covered and you established your first claim (sending medical records for the previous year) they're great. Process is easy and you get your money fast. The issue is when there are problems, you need to call several departments, seems like no one reads the previous notes. I had a claim put on hold because they needed my dog's med records. My vet faxed them 3 times and they said they never got it. I had to drive over, had them print it, then email it to metlife. After all that, they claimed he had a pre-existing condition when the vet clearly stated he did not know the cause of the issue. I was told by an agent to submit an appeal, I did not need a veteran's signature for this issue. I got mail a month later that I needed the signature and that I used up 1 of 2 attempts at an appeal (which was not told to me earlier). I have since moved and I am not driving back to another city just to get this signature and was furious this was relayed by mail and not telephone or email.
That said, if you work with the right person via customer service, they do help push your case to the claims department and try to help. The issue is this doesn't always work and you don't always get a response and everyone is confused or late on the information. They are supposed to cover vet visit costs (office fee), but because one diagnosis was pre-existing they refused to pay when all the other reasons for my visit were covered. Also, the pre-existing issue did not need a veterinarian so that fee should not have even been paired with the visit. Furthermore, the app shows you claim # but doesn't tell you which claim it was for or what the diagnosis was so it's difficult to track down what claim you want to look at.
Overall it's great and fast when it works and the claim is covered. But when there are issues or problems, good luck with getting it fixed if at all.
- INSURER:
MetLife
- POSTED: 04/06/2023
- BY: Titus
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 7 - 10
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You have to fight for claims to be paid
I've yet to be reimbursed for 1 claim . You have to jump through hoops and fire and still not reimbursed. They have no problem taking your money though. I have 4 dogs insured
- INSURER:
Healthy Paws
- POSTED: 04/06/2023
- BY: HEIDI
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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a LITTLE BIT OF LOVE
Thank you so much for the coverage and a special thanks for asking us to give Wiki a little love from you!! this is GREAT MARKETING. He has been suffering quite a bit from the luxating patella and his vet tried a new pain medication which is working wonders!! Agility and appetite has increased dramatically. So I want to thank you again for being there with us and for us in all his health issues! Very truly yours, Sherry Robbins
- INSURER:
Trupanion Canada
- POSTED: 04/05/2023
- BY: SHERRY
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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Amazing service.
Great friendly communication
- INSURER:
Trupanion Canada
- POSTED: 04/05/2023
- BY: Joan
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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THANK YOU TRUPANION!!!
Trupanion has been VERY GOOD to us. With all the expensive surgeries, ear infections, etc., we probably could not have kept our sweet Maggie with us. Trupanion paid LOT for all of Maggie's health issues. We are vert thankful our Vet gave us the first month free when Maggie was a puppy and we continued with it. THANK YOU, TRUPANION!!!!!
- INSURER:
Trupanion
- POSTED: 04/05/2023
- BY: Alene
- BREED:
- AGE OF PET: 0 - 3
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Always fast and fair by my experience
Always fast and fair by my experience
- INSURER:
Trupanion
- POSTED: 04/05/2023
- BY: Dennis
- BREED:
- AGE OF PET: 0 - 3
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walked me through the claim procedure and reimbursement drill- --answered all questions.
walked me through the claim procedure and reimbursement drill- --answered all questions. All good.
- INSURER:
Trupanion
- POSTED: 04/05/2023
- BY: Adele
- BREED: Mixed breed
- AGE OF PET: 4 - 6
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