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Quick Claim Process
It was relatively simply to submit my claim. Additional information was needed for one of the girls, but I contacted the vet and submitted the extra information. The claims were paid quickly and were a substantial savings in the care of my furry babies.
Insurer: MetLife
By: Bobby Painter
pretty easy online but not the best
pretty easy online but not the best
Insurer: Nationwide
By: customer
Was very simple to apply
Was very simple to apply, the only thing that was confusing was the 365 or 595 items the extra insurance part.
Insurer: MetLife
By: Dana Medler
Refunds take a while, but good customer services on the phone.
It takes a LONG time to get the refund checks. I understand the propensity for fraud, but I don't like having to produce SOAP notes for Rx refills or having to have a new set of notes every time I buy Rx food. I am glad that I have the insurance, as I have 2 Frenchies and they go to the vet frequently, mostly for allergy-related incidents. When I have called MetLige Pet, my experiences have been positive and the representatives have been kind and helpful.
Insurer: MetLife
By: Customer
Easy to submit claim and be reimbursed…
Easy to submit claim and be reimbursed quickly. Thank you MetLife!
Insurer: MetLife
By: customer
Spot has been helpful in some ways
Spot has been helpful in some ways. They do not seem to actually review high cost concerns, and you have to appeal for reimbursement. Such as last year my dog needed a root canal, which Spot will cover the tooth being pulled but not a root canal, however it being a broken K9 it was not recommended to be pulled by either vet. Spot did not want to cover any of the procedure because it was labeled as a root canal, even though they would’ve covered almost the exact procedure if the tooth was pulled, ie sedation, images, medications, etc. Spot also does not provide any information why something is or is not covered/reimbursed at the end of a claim. You have to go through their customer service to get answers on any claim. Now that there are several other pet insurance companies, I will be looking into others to see if there is better or easier coverage.
Insurer: Spot
By: Amanda Eastham