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I do not recommend Pets Best Insurance. We just canceled our policy and will be looking elsewhere. We were with them since 2021 for one of our dogs. Early on, we thought they were ok. Disappointed with some claims not being reimbursed but other claims we received some reimbursement. This past 12 - 18 months has been horrible working with them. We received no reimbursement on any of our claims with the exception of one in May 2024. But then, they requested in June or July that we provide them all vet records for our pet (that has been covered since 2021) which they would already have access to. Seemed like a stall tactic to avoid reimbursement. We paid $80 per month to cover this pet (we also had a 2nd pet covered), have paid out close to $3,000 in vet bills with no reimbursement. If I could give a rating of "0", I would have but this was not an option.

Recently Marley had urinary symptoms necessitating emergency care and ultimately leading to discovery of a bladder stone and to surgery. At the same time Sidney was getting her initial vaccinations. Pets Best was quick to respond to all claims and to reimburse. Planned and emergency services are expensive and having insurance to offset those costs was wonderful. I am so glad to have insurance through such a responsive and caring team.

So easy to file...I just uploaded my vet bill and sent it to Pets Best. They notified me by email right away that a claim had been received. Processing was done in a few days and I am completely satisfied with their determination. Very pleased with Pets Best!

My yorki had a heartworm shot and it was covered. However she also had the test and that was not covered. I hadn't realized it was within a year since her last one. My fault

So far, this has been really beneficial for my dog! The app is easy to use & its easy to submit a claim. The only downsides are, 1. They didn't tell me that I had to submit a years worth of vet info into the portal or online when we initially get the policy. I had submitted for a claim when we purchased Simparica Trio & it was stating it needed more information, but wasn't listing what was needed. I highly suggest for them to make an update on that process. 2. It takes a long time for them to process claims. I submitted my most recent claim on 11/2/24 and we just received the approval yesterday 12-3-24 & it will take an addtl 2-3 business days for the payment to post to our bank account. But I have not been denied for any claims. We purchased this over the phone & customer service was amazing. I've even had to call in a couple times and the customer srevice both other times were amazing as well, US based customer service too! My husband is a first responder and they give discounts which is also a plus. Overall, I would purchase this again for my dog, but they definitely have a little tweaking to do.

What a great provider

Not only did not pay for promised vaccines but also declined coverage for my friends’ stating ‘historic issue’. Which pet has never had illness before signing up for your crappy policy?

I want to recommend Healthy Paws to any pet owner interested in Pet Insurance. We have had Healthy Paws coverage on two of our dogs over the last 10 years. Our first was our Greyhound (Thunder) who was diagnosed with Osteosarcoma at the age of 9. We fought the cancer through our state university veterinary school and our Healthy Paws coverage helped us extend Thunders life for almost a year. A few years later we adopted our Dash from a local dog shelter and have had him from a pup for the last seven years. Last August he was diagnosed with Lymphoma and has been undergoing a regimen of Chemo for the last 8 weeks. Without our Healthy Paws coverage, we would not be able to afford this treatment. I would have preferred to not have to take advantage of this coverage, but it is an absolute blessing when the unexpected illness strikes your best friend. The Healthy paws rates are reasonable, and their coverage is fast and fair.

When i asked why they would not cover my $800 invoice from my vet for my dog who was diagnosed with pancreatitis they told me my dog had a pre-existing condition when he did not. I asked why they said that and they said because i told the vet he was sick the with the sicknees the night before. What the ?? Also it took them over a month to determine this bull

This was the easiest thing I’ve ever have done quick and prompt with any questions. Claim was pd within a week. Thank you