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They have been extremely helpful and on a very timely basis.

When my collie needed an MRI and spinal tap, Trupanion immediately evaluated the claim and approved it. A few days later after the procedure, I submitted the final paid invoice to Trupanion, and they immediately approved it. Two days after that, Trupanion deposited the funds into my account, less my deductible. I only wish that medical insurers for humans were as accountable and timely as Trupanion.

They are The Best with communication and results.

When I had to make my first claim after having this insurance for 7 years. I was nervous they wouldn't pay out. But Trupanion reassured me the tplo surgery would be covered and not worry about it and it's bilateral too so if the other side goes don't worry about it. I just had to get the other side done. I'm very thankful to have this insurance. Also, all the meds have be covered it's all super easy to make claims. I haven't had any issues. I would highly recommend it to all pet owners. Especially people that don't have 10k sitting in the bank for emergencies like these.

They are helpful and kind. You get your money quickly and efficiently. I am 100 percent happy with them,

well so far I haven't been able to use the insurance for a claim payout because of exclusions, but my puppy is 7months old and has an ear infection and kennel cough. one was before insurance began and the other excluded because of allergies affecting ears, nasal.

They are always so helpful with questions and are always so prompt with processing claims.

We would recommend Trupanion because explanations are always clear and customer service is excellent.

The whole process was straight forward an easily understood. The veterinary practice spoke highly of Trupanion. My research bore their praise out.

We were shocked as to how quickly our claim was approved and how quickly we received reimbursement.