Our experience with PetsPlusUs
This company has been very helpful with the insurance for our dog's, Charlie's, health issues. I do find that speaking with a representative is much more satisfying and efficient than using e-mail or on-line chat. Having the ability to pay directly to the vet for major bills (2 surgeries) has reduced stress levels for me to just worrying about the dog, not about how to be able to pay. the PetsPlusUs team has been great to work with. I would recommend that getting the Accident and Illness Plan rather than just an accident plan is well worth the additional cost.
- INSURER:
Pets Plus Us
- POSTED: 01/30/2024
- BY: Cathy
- BREED: Dalmatian
- AGE OF PET: 7 - 10
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Not great
Overall I have been pretty unimpressed with this insurance company. The exclusions in my contract were not made very clear (I understand why there are exclusions, thats not the issue) until I submitted my first claim. It takes roughly 25-30 business days to receive payment IF it gets approved, and when I had an emergency and called the company to ask what we could do, they basically told me they couldn't do anything for a minimum of 10 business days and nothing was guaranteed (which obviously wouldn't work in the event of an emergency). Overall, I don't feel confident or supported by this insurance company and wish I hadn't switched from my last company.
- INSURER:
Pets Plus Us
- POSTED: 01/29/2024
- BY: Katherine
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
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You Can't Go Wrong with Healthy Paws
Our beloved Golden Retriever Katie Rose has had a number of medical issues over the years - especially in the last year as she struggled with tremors, seizures, and collapsing on stairs. We have engaged a rather large team of Vet specialists and, with their help, we have finally found some answers. During this challenging time, we really appreciated Healthy Paws responsiveness to our claims. They have been and continue to be a great partner in her health care. We would be experiencing significantly more stress if we didn’t have Healthy Paws there to helps through this financially.
- INSURER:
Healthy Paws
- POSTED: 01/29/2024
- BY: Jeffrey
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Life Saver
Pets Plus Us Pet Insurance has been such a great help for Bonnie our pug. She has had some health challenges and fortunately the Breeder set her up with pet insurance and we kept it up. It was the best thing we did.. Our family cannot thank Pets Plus Us enough - it has been such a great help to keep Bonnie in good shape. She had a recent breathing scare and needed emergency help - Pets Plus Us came through again with their assistance. Thanks Pets Plus Us!
- INSURER:
Pets Plus Us
- VETERINARIAN:
Central Victoria Veterinary Hospital
- POSTED: 01/29/2024
- BY: Jacqueline
- BREED: Pug
- AGE OF PET: 0 - 3
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Emmett
Great pet insurance, not only for ease of having pet protection, pet surgery, and knowing pet will recover at home and also ease on us financially as we are retired and not worry about costs
- INSURER:
Trupanion
- VETERINARIAN:
Welland Animal Hospital
- POSTED: 01/28/2024
- BY: Richard
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 4 - 6
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Pet insurance
Pets plus Us has literally been a life saver for our little dog he ended up with many health problems and Pets plus us has honoured the vet bill claims without question I would highly recommend this insurance The customer service representative have been very friendly, professional and competent Thank you
- INSURER:
Pets Plus Us
- VETERINARIAN:
Lessard Collingwood Vet Hospital
- POSTED: 01/28/2024
- BY: Catherine
- BREED: Havanese
- AGE OF PET: 4 - 6
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Relieved
When our 14 month old cat had to get many tests and treatments, I was nervous of how the insurance process would go. We were extremely pleasantly surprised with the ease and smooth process of the Pets plus us company. Thanks for making a very stressful event (of our cat being sick) that much easier.
Much gratitude
- INSURER:
Pets Plus Us
- VETERINARIAN:
Silverado veterinary hospital
- POSTED: 01/28/2024
- BY: Gillian
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Insurance claim
The agent I spoke with was very helpful. All my questions were answered. The agent made filing a pet insurance claim a very quick and painless process
- INSURER:
Pets Plus Us
- POSTED: 01/28/2024
- BY: Jeffrey
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
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Great help with dental bills
Appreciate the way Trupanion has handled the claims for our cat's dental bills. Extractions are not easy for any of us to deal with, but this company helped make it easier to juggle costs in a timely fashion. When a question came up, staff was there to help in a knowledgeable and courteous fashion.
- INSURER:
Trupanion
- VETERINARIAN:
Kyle Animal Hospital
- POSTED: 01/28/2024
- BY: Patricia
- BREED: American Medium Hair
- AGE OF PET: Over 11 years
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Ms.
I have been so happy with Met Life. It's easy to submit a claim and it is processed quickly. The emails from them explain the payment and how the claim was processed. I got this insurance when I adopted a 13 year old kitty from the shelter in March 2020. She developed a lot of issues and needed daily medications. I just had to put her to sleep the 2nd of January. A very sad day. I received a beautiful card from Met Life. They are very caring staff. I can't say enough good things about them.
- INSURER:
MetLife
- VETERINARIAN:
BVH Bonita Vet Hospital
- POSTED: 01/27/2024
- BY: JUDI
- BREED: American Shorthair
- AGE OF PET: Over 11 years
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