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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Easy to navigate
Easy to navigate. And shown choices so I could pick best plan for my pet.
Insurer: Nationwide
By: mem
Easy and intuitive interface
Easy and intuitive interface
Insurer: MetLife
By: Jeffrey Johnson
It is fast and easy to do and fast…
It is fast and easy to do and a fast refund!
Insurer: MetLife
By: Fay W
Luka
The invoice submittal process was straight forward.
Insurer: Spot
By: Julio Venegas
Always quick and professional service…
Always quick and professional service and payment.
Insurer: Pets Best
By: Carol Mueller
It was easy and quick
It was easy and quick, and it’s my first time enrolling my child so hopefully things go well
Insurer: MetLife
By: Alexander Gutierrez
Process
the seamless process, instant coverage and discount prices.
Insurer: MetLife
By: Jamar Gregory
Telephone kept disconnecting after…
Telephone kept disconnecting after waiting for many minute. Disconnections when taking to a rep Finally got log in figured out and now I am happy.
Insurer: Embrace
By: Cathy Piazza
Brandi was amazing
Brandi was amazing! So friendly and professional. She made the process super simple and easy.
Insurer: Prudent Pet
By: Maribeth Ashley
Customer Service Grossly Misrepresents their Policies
My pet insurance policy was misrepresented to me prior to purchase, but Embrace is telling me that they don't uphold anything said by their customer service reps. I attempted to clarify a policy detail with customer service prior to purchasing the policy and they assured me that only pre-existing conditions were not covered by the policy. The reality is that any condition which the insurance company deems related to a pre-existing condition is additionally not covered by the policy. In my case, one of my cats has Entropion, which is considered a pre-existing condition since she has had it since birth. I paid for the surgery to correct it, but now Embrace informed me that any eye conditions (for example, conjunctivitis) will not be covered at all by the policy unless the vet can clearly attribute the cause to an injury or other illness. If they cannot, they will just assume the eye condition is related to the pre-existing condition (Entropion). This is a gross misrepresentation of the policy given that I explicitly asked customer service questions to try and understand what was and was not covered, and this exclusion was not mentioned to me. EDIT: Embrace replied below to this review, but you'll notice that they totally avoided my concern. I am not disputing that Entropion is a pre-existing condition. I'm disputing the fact that Embrace does not consider it curable when in fact there is a surgery to correct it, and I am also disputing the fact that Embrace refuses to cover any future eye related issues unless they can be explicitly tied to an injury or other illness. They do not even have a public list of what they consider to be curable and non-curable conditions, and they won't disclose this to you because it's totally at their discretion.
Insurer: Embrace
By: Wil Hall