5
out of 5
Verified
Find and read reviews with confidence
With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Excellent pet insurance
Despite the fact that our vet had our trupanion information on file, they were not direct billing. We assumed that the visits and medications were not eligible. After talking with some friends, we discovered that their vet was direct billing the same medications. We spoke with the vetâs office. They billed our claims and Trupanion very quickly sent us multiple cheques to reimburse our unnecessary out of pocket expenses. Very pleased.
- INSURER: Trupanion Canada
- POSTED: 04/07/2023
- BY: Nicole
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Ease of submitting claim with Lemonade
Before Chewy came out with a stripped-down version for accident insurance, my research was that Lemonade had the least monthly cost but I did pay for the whole year at once which gave me a discount and I had two cats so they gave me a 10% discount. I will say the submission process was pretty simple although I will say it was interesting that they wanted you to video your explanation of how your cat got into their predicament. Apparently they had facial data on whether you are lying or not. Go figure.
- INSURER: Lemonade
- POSTED: 04/06/2023
- BY: Linda
- BREED: American Shorthair
- AGE OF PET: 0 - 3
5
out of 5
Surprisingly Great Experience
Two years in a row when she was 6 and now 7, my girl required surgery. Pets Best electronic claim filing is a breeze, turn around a matter of days, and direct deposit claim payment.
- INSURER: Pets Best
- POSTED: 04/06/2023
- BY: Linda
- BREED: Labrador Retriever (Black)
- AGE OF PET: 4 - 6
5
out of 5
No worries
It's a great feeling to just say to the vet"Do whatever you need to do cause Rooney has nationwide on his side to cover expenses when they are unexpected
- INSURER: Nationwide
- POSTED: 04/06/2023
- BY: Daniel
- BREED: Chihuahua (Smooth Coat)
- AGE OF PET: 4 - 6
3
out of 5
Not bad but also not good
When claims are covered and you established your first claim (sending medical records for the previous year) they're great. Process is easy and you get your money fast. The issue is when there are problems, you need to call several departments, seems like no one reads the previous notes. I had a claim put on hold because they needed my dog's med records. My vet faxed them 3 times and they said they never got it. I had to drive over, had them print it, then email it to metlife. After all that, they claimed he had a pre-existing condition when the vet clearly stated he did not know the cause of the issue. I was told by an agent to submit an appeal, I did not need a veteran's signature for this issue. I got mail a month later that I needed the signature and that I used up 1 of 2 attempts at an appeal (which was not told to me earlier). I have since moved and I am not driving back to another city just to get this signature and was furious this was relayed by mail and not telephone or email.
That said, if you work with the right person via customer service, they do help push your case to the claims department and try to help. The issue is this doesn't always work and you don't always get a response and everyone is confused or late on the information. They are supposed to cover vet visit costs (office fee), but because one diagnosis was pre-existing they refused to pay when all the other reasons for my visit were covered. Also, the pre-existing issue did not need a veterinarian so that fee should not have even been paired with the visit. Furthermore, the app shows you claim # but doesn't tell you which claim it was for or what the diagnosis was so it's difficult to track down what claim you want to look at.
Overall it's great and fast when it works and the claim is covered. But when there are issues or problems, good luck with getting it fixed if at all.
- INSURER: MetLife
- POSTED: 04/06/2023
- BY: Titus
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 7 - 10
1
out of 5
You have to fight for claims to be paid
I've yet to be reimbursed for 1 claim . You have to jump through hoops and fire and still not reimbursed. They have no problem taking your money though. I have 4 dogs insured
- INSURER: Healthy Paws
- POSTED: 04/06/2023
- BY: HEIDI
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
1 comments
POSTED: | BY: Healthy Paws Customer Service
Heidi, We’re sorry for your frustration during the processing of your claim. As per the policy we do require medical records for all enrolled pets to process claims. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. After reviewing your account, there are missing medical records we need to process your claim. Our team has offered to contact your veterinarian to get those records. Once received we can process your claim. The Healthy Paws Tea,