209,371+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,371 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy Process
I was new to the process and I asked for the forms to fax to Spot. Whenever I had a question, the answer was just a phone call away. I never had to wait when I called and everyone I talked to was eager to help. The money was deposited in my bank account the next week after the paperwork was faxed.
Insurer: Spot
By: Joanne Mazzarese
Processing was very fast
Processing was very fast! Thank you!
Insurer: Spot
By: Mary Porter
Quick and easy process
A straightforward way to submit a claim and fast processing. It was the best experience with an insurance company ever!
Insurer: Fetch
By: ANDRE
Amazing service
Amazing service, made it easy, and follows through. The submission process was seamless, and reimbursement was super quick. A++++++++++
Insurer: Fetch
By: Cory Kennedy BlazinRebel
My experience has been acceptable until recently making them great
My experience has been acceptable with Spot until recently last month I lost my best friend of 8 years. Spot answered all my questions and concerns regarding his coverage and overall policy information. The representatives were very responsive and respectful. They didn't transfer me to 4 different people or place me on several holds during our conversation nor was I rushed off the phone like other companies. Even after the called ended I received a voicemail from a representative who informed me that she'd heard of my recent loss and the remorse in her voice was so genuine that it brought me to tears. Spot has made my experience with insurance vastly different.
Insurer: Spot
By: Summer
So far Embrace staff have been awesome
So far Embrace staff have been awesome. My two 1 year old cats have just been covered. So far I am impressed by their knowledge, helpfulness, and professionalism. I have not used any benefits yet.
Insurer: Embrace
By: SHARON Hotz
Absolutely the worst company on the…
Absolutely the worst company on the planet. I paid for the insurance wellness and accident and unfortunately my dog got hurt and tore his ACL which is a tendon and it completely tore in half and it requires orthopedic surgery. They denied the claim stating that ACL injury is an illness, not an accident if anyone believes that I have some swamp land to sell you. Absolutely the worst company in the world and if you buy their insurance, you’re just paying the executive salaries because they do not disperse money for their clients. I filed a complaint withconsumer affairs and hopefully somebody will do something because they are a complete fraud. Do not waste your money.
Insurer: Embrace
By: Consumer
Claims rejections & Non Existent Customer Service
CLAIMS REJECTIONS: I submitted a small claim for diagnostic bloodwork, that is explicitly covered in my policy ("diagnostics performed by a Veterinary provider... such as blood tests"). NON-EXISTENT CUSTOMER SERVICE: I tried the in-app and website chat functions, which were malfunctioning (both times I tried them 2 weeks apart) I tried to call the customer service line... and never was able to get through to a representative after spending 30+ minutes on hold. I finally gave up on the phone call and wrote an email to pet_info@metlife.com... 12 days ago and still have not received a response. Lots of functionality in the app for things that benefit Metlife (updating payment methods, uploading documents, etc), but nothing that supports the customer experience. I am truly amazed at how poor the customer experience is, how challenging it is to get even a small claim approved, and I will definitely be canceling my pet's policy with MetLife as soon as possible.
So easy & the peace of mind is worth every penny!
My dog had a weird eye thing going on the night before my son was to have surgery, all the nerves... it was SO nice that I didn't have to make a choice on whether to take him to the vet that night (emergency vets are expensive and I swear mine only gets sick at night or on a holiday/weekend) and I could have peace of mind going into my sons surgery the next morning! The yearly payment for pet insurance is worth that peace of mind EVERY TIME!
Insurer: Pets Best
By: Alicia
Fetch denied coverage for my friend’s…
Fetch denied coverage for my friend’s dog in an emergency situation. Then five months later, sent her a renewal bill—for her dead dog.
Insurer: Fetch
By: Jay Thompson