218,878+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,878 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Do NOT trust this company
Do NOT trust this company, they weaponize their vague and overreaching contract language in order to deny claims as “preexisting conditions”. They deem one time SYMPTOMS like vomiting and diarrhea as related to ANY future conditions that cause those EXTREMELY common symptoms… ie say your puppy vomited from a food change 9 months before developing acute gastritis that needed treatment, Embrace will claim that the gastritis (or any similar illness that can cause vomiting) is related to a single vomiting or diarrhea episode that occurred up to an entire year prior to the new treatment date, even if the initial episode was completely unrelated or not linked to any condition at all, and even though both are SYMPTOMS of NUMEROUS different conditions and not illnesses in and of themselves, their philosophy is “well you can’t PROVE it’s not related”. Trust me, stay away from Embrace, they are a wholly predatory company. Spot and Pets Best are MUCH better. Also beware, they have a bad habit of using people related to the company in some way to write positive reviews, they are as dirty a company as it gets… you’ve been warned.
Insurer: Embrace
By: Angela Christine
Stephanie T was Great
Stephanie was great! Knowledgeable, professional, and just extremely nice! Explained everything and answered all my questions.
Insurer: Prudent Pet
By: Steven R Elias
My first claim was very easy to submit…
My first claim was very easy to submit and I appreciate the easy options for reimbursement. So far you've been a breeze to deal with!
Insurer: MetLife
By: Jaimie
Happy
I put a small claim in and was happy with the communication and ease of filing, it did take longer then I thought to get it back. Overall happy with Met
Amber
Amber is the best . She is super awesome and has my loyalty. She’s so good to the point where I had to inform my Vet about her and the services she provide. She really cares about the kiddos and mines. She gave great advice to me about my kiddos. I was given another quote by Chewy when I spoke with their Vet after hours in panic about Gracious my 11 month old Black Tie cat. She had her appt today and it was conjunctivitis basically pink eye. I called my Vet ten times over the past two days even though I had an appt and they said it was that over the phone. After the Vet transferred me to their insurance department which was basically to give me access to video visits with their Vet 24/7 . Chewy is awesome and they care about my kiddos as well. Amber is so awesome, she has my loyalty, so I had to call her and ask questions to add more services to my quote. I hope she now knows that she don’t have to follow up with me. I will be calling her to give her my information in two weeks. She is the best, if there was a way that I could buy her a lunch as a thank you, I would. I appreciate people that care about my kiddos. I would stick with her even if the quote was expensive because she has their best interest.
Best insurance experience ever
I love this company and enjoy how easy it is to file a claim. My dog gets the upmost highest level of care she deserves while I don't stress about the finical strain. You guys have saved her quality of life more than once. I'm forever grateful
Pets best
Really a great company, my dog ryobi is my best friend and vet bills are expensive but having this company has helped me make sure ryobi gets the best care
The best decision I could have made for my dog
My rescue bulldog mix, Winston, has had a myriad of health problems, including needing surgery for elbow dysplasia and now 2 torn ACLs. Luckily, I got pets best insurance for him when he was a puppy, so I can make sure he gets all his needed vet care without worrying about the cost. I tell literally everyone I know, get pet through pets best asap!! I have saved thousands of dollars over the 4 years Winston has been insured, and it's such a relief knowing I can get all the medical care he needs, specifically his surgeries.
They deserve a zero
They deserve a zero. They have not paid any of claims. My vet and I sent them all the notes and info they requested then they claim they were unsuccessful obtaining them!! They are full of it! This place is a scam! You pay them premiums but when it's time for them to pay, they find any false excuses to deny your claim. Avoid doing business with this place. I will be canceling and go somewhere else.
Insurer: Spot
By: Cecile Monfort
Nightmare Filing First Claim
I filed my first claim for healthy paws pet insurance over a year after I enrolled my new dog. Throughout the entire time I have owned him, I have been diligent in submitting proof of soap notes from previous vet visits (one over a year before I submitted a claim and the other several months before). I also submitted proof of vaccinations as well as negative parasite tests. When Beau injured his leg and needed an xray, I filed my first claim. I was then told that there needed to be more documentation. I emailed back said documentation, but figured I should also call for good measure. The customer service department was unable to tell me what documents they had previously received. (I will note that any time I had submitted documentation I received an automated email). When I asked if I could speak to anyone who worked in the claims department I was told there was no phone number, and the only way to contact them was via email. When I asked for that email, I was given the general customer service email that can be found on the website… so not anyone linked to claims. All emails I have sent have only been answered with automated responses. When I went back and totaled up how much I had spent on this dog insurance service, I was dismayed to find that had I simply put the same amount of money to the side I would have been able to cover my dogs treatment. I think that this company goes out of their way to make contacting them difficult, and receiving information regarding you claim impossible. I hope someone reads this review and saves themselves the money or finds another honest insurance company that will actually cover new injuries.
Insurer: Healthy Paws
By: Leah