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Pet parents across the U.S. and Canada have left over 209,371 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Hralthy Paws claims
Quick to repond & make claim payments. Major surgery on a Wednesday, payment made to my account on Monday.Only had one issue in 7 years & decision was teversed on appeal.
TRUPANION IS A SHAM
Today I cancelled my pet insurance policy with TRUPANION. I have been paying monthly premiums for my northern breed dog since he was a puppy. He is now almost 17. Over the years, the premiums have increased from time to time. I think I was originally paying around $35 and now it is up to about $69. Not too bad for a 17-year time span. Fortunately, Sammy has been an overall healthy dog and I can count on one hand the number of claims I have submitted over the years. Of course, because the deductible is "per disease", I have received $0 in payouts. This past week, I received a notification from Trupanion stating that my monthly premium was being increased from $69 to $94. THAT IS A 35% INCREASE! Now, when my pet is old and I really need the insurance, they force a 35% premium increase. When I called to complain I was told that "the cost of veterinary care has increased." As a veterinarian, I am well aware of this fact but NO WHERE have costs increased by 35% in one year. TRUPANION is a sham of a company, ripping off pet owners who are already struggling to provide medical care to their pets. They are an embarrassment to to the veterinary profession. Please boycott this company and tell your friends to do the same.
Insurer: Trupanion
By: Joy
Poor Communication, Sketchy Practices
The process for filing a claim was unnecessarily complicated. After filing the initial claim they requested additional documents from us which we provided. It took them over a month of back and forth calls and emails to actually acknowledge that they received the documents we sent. During which time they repeatedly denied the claim stating that they did not receive the documents (they did). After almost two months they finally denied our claim. When we called and asked why, they stated that it was an issue with one of the documents from the vet. They told us we could call and ask the vet to change the medical records in order for the claim to go through. After such a long headache of them not communicating and then suggesting that we ask a vet to change records, we decided that Spot Pet Insurance was not for us and canceled our coverage. Our overall experience was incredibly frustrating and disappointing.
Insurer: Spot
By: Calista Bithell
I spoke with Carla Steven’s today she…
I spoke with Carla Steven’s today she was a lovely lady and very helpful for what I needed to know about pet insurance it was a pleasure talking to her
Insurer: Fetch Canada
By: Angela Taylor
Rachel Dillard is simply the best!
Rachel Dillard is simply the best! It was my first series of claims I was wanting to file and she was so very patient and professional in explaining everything I needed to do. One of the most pleasant customer service personnel that I have every dealt with. Fetch is very lucky to have Rachel as an employee.
Insurer: Fetch
By: Gary Smalley
Nothing but great things to say about…
Nothing but great things to say about embrace. Easy to sign up. Easy to work with. Easy claims process. 10/10 recommend to a friend.
Insurer: Embrace
By: Phillip K
Overall Good, but need to improve website
Overall they have good coverage for both medical and wellness claims. The main area of improvement is their claim submission process. This is required to be done online, but unfortunately their website malfunctions often. You can submit via email, but can be a longer process.
Insurer: Spot Canada
By: The Paas
I am pleased to share my experience…
I am pleased to share my experience with Ms. Carla Stevens, the wonderful sales advisor who answered my phone call to FETCH PET Insurance this afternoon. Ms. Stevens welcomed me and listened attentively to the reasons for my phone call. She responded specifically to my questions and offered helpful suggestions and recommendations. Ms. Stevens provided me with her Fetch contact # for future reference and follow-up. Carla's service and customer support are first-rate and outstanding!
Insurer: Fetch
By: Linda G
A true Southern Belle !
I wish I could remember the lady’s name that helped us over the phone. She was extremely patient and personal in her remarks. Wish we could hire her away! In the south we would say, she was just as sweet as she could be! (and now I said it!) If you know whom we are referring to, Thank her again for us… very, very helpful and made our decision easy to understand.
Insurer: Embrace
By: Alan Rooks