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Quick response and settlement with no…
Quick response and settlement with no hassles.
Insurer: Spot
By: Donald Nagy
Extremely poor experience
Extremely poor experience. Have had issues with more than 3 claims now (I’ve been a customer for over a year). First issue they didn’t receive my dogs medical records from my vet within a certain window so they rejected the claim and ignored me when I sent in the records after the fact. Then they decided to stop covering a treatment for his cancer which they had been covering for almost a year because they found a co-occurring symptom (on bloodwork) and decided it meant the illness was a preexisting condition. Most recently they denied a claim for an ear infection because he had an ear infection in the 2 week period of the policy (this was more than a year ago), saying that the two infections are related when the cytology results show the infection is actually different. They also tried to say that these infections were caused by allergies when there’s no evidence to suggest that. It’s clear that they’re just making up reasons at this point to not cover illnesses that are coverable. I really wish I would’ve gone with another company.
Insurer: Spot
By: Vanessa
Claims submission
The claim submission procedure was quick and easy . Spot insurance kept me updated regarding my claim through email. My cat went to the vet on Wednesday 1-28 claim completed in less than a week.
Insurer: Spot
By: Christine Aschbacher
They deny you coverage on issues that…
They deny you coverage on issues that have not been medically diagnosed by a doctor. If you shown concern they will not cover your pet for that concern even know the pet has no medical history what so ever. They are refunding my money. This place is full of it and just wants to take your money like all insurance companies this one only cover some just in cases.
Insurer: Nationwide
By: customer
Painless experience
While the website for submitting claims is not intuitive, the mobile app is better and the overall process was easy. I spoke to a representative who helped me with the Claims process and it was processed in a timely manner. My only compliant is the rising cost in insurance premium across all providers.
Insurer: MetLife
By: Pet owner
So far it was easy to submit the…
So far it was easy to submit the invoice, I was kept updated with the process, and generally knew what was happening.
Insurer: MetLife
By: Robert Moorr
Quick and easy claim filing
I've had Pumpkin for two years but never filed a claim. Prior to filing I had a question and Customer Service responded to my email within 24 hours. Filing a claim was easy and it was applied to my deductible quickly no questions asked.
Insurer: Pumpkin
By: Jean
Great customer service
Great customer service, no hassle. Quick payment on a very expensive surgery.
Insurer: Pumpkin
By: Chris
It was quick and easy
It was quick and easy. Was able to understand and answer the questions easily.
Insurer: Nationwide
By: Michelle
Affordable pet insurance
Affordable pet insurance. Claims are paid quickly and I like that you get to pick the coverage and payments you want. Makes things super easy, especially having more than one dog as they don’t all have the same sailers or needs. Definitely recommend.
Insurer: Spot
By: Cheryl Warn