I have been very impressed with all Trupanions coverage's customer service and pricing.
I have been very impressed with all Trupanions coverage's, customer service and pricing. I have always had a really positive experience anytime I have needed to inquire about anything and their claims are handled in a timely professional manner.
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Friendly and informative!
I got very detailed information and all my questions were answered! Set up was easy and affordable for me.
- INSURER:
Trupanion
- POSTED: 11/14/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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We will see how good you are if needed.
We will see how good you are if needed.
- INSURER:
Trupanion
- POSTED: 11/14/2021
- BY:
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 7 - 10
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It is worth it to have a pet insurance
When I get in touch with Trupanion they stay on the line with me at all times. They ask me if I have any question. It was a good experience.
- INSURER:
Trupanion
- POSTED: 11/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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You all have been wonderful with payment for Bella.
You all have been wonderful with payment for Bella. So far which has been
9 yrs. I have been able to contact you with any questions that I have. I have always rec’d quick responses. Thank you.
- INSURER:
Trupanion
- POSTED: 11/14/2021
- BY:
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
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Pet Insurance = Peace of mind
Super easy enrollment and lot of value for price
- INSURER:
Trupanion
- POSTED: 11/14/2021
- BY:
- BREED: Poodle-Miniature
- AGE OF PET: 7 - 10
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Easy Process. So glad I chose Trupanion!
The representative was polite, very informative and explained things that made everything easy to understand.
- INSURER:
Trupanion
- POSTED: 11/14/2021
- BY:
- BREED: Pomsky
- AGE OF PET: 7 - 10
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Formerly Good, Now Useless
From 2016 to April 2020 I had a Healthy Paws policy for my late dog, Jiminy. The ease of filing claims via the Healthy Paws App and responsive customer service representatives and reasonable premiums led me to recommend Healthy Paws to several friends. I did so even after Jiminy’s premiums increased from $48 per month to $62 per month. He was an elderly dog with an increasing number of health problems so the increase seemed fair. After Jiminy passed away, I adopted another rescue dog, Daisy, and purchased a Healthy Paws policy for her. I provided Healthy Paws with all of Daisy’s veterinary records from the adoption agency and provided records of all her vaccinations and wellness checkups after I adopted her. Healthy Paws did not have to pay any claims for Daisy from October 2020 until October 2021 when she had surgery to repair a cherry eye she had developed in July 2021. When I filed the claim on October 8, Healthy Paws suddenly wanted all sorts of additional documentation. I sent the final documents, including the vet’s notes from the surgery, to Healthy Paws on October 29. On November 9, Healthy Paws sent me a form email denying the claim because 30 days had elapsed since October 8 when the claim was first filed. In the fine print on the web site it said I could refile the claim and provide all the documentation again. I wrote back to Ms Sara Bailey, the customer service rep, telling her to cancel my policy effective November 10 and requested an email confirmation that the policy had been cancelled. Three days later I still had not received a confirmation so I called Healthy Paws customer service. The rep found my cancellation email in the records.and cancelled the policy effective Nov 11. No explanation or apology for the lack of response was offered. It used to be good insurance. It isn’t any more
- INSURER:
Healthy Paws
- POSTED: 11/13/2021
- BY: Mary
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
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The more dishonest company
They are dishonest, they said me that my dogs were covered, but when I put a claim the request me an exams that I should had sent in the first 15 days from the set up of the policy. Nevertheless, they have been taking my money each month.
- INSURER:
Petsecure
- POSTED: 11/13/2021
- BY: Juan
- BREED: French Bulldog
- AGE OF PET: 7 - 10
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