Outstanding Assitance
It was a tough time when our dog "Cooper" had a major CCL tear and had to go thru surgery. When I contacted Trupanion about the Insurance options, they made it so easy with clear explanations and an easy claim form. The check was issued immediately after submitting the claim form.
No hassles at all and amazing customer experience. Thank you, guys!
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY: OJ
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
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Horrible Experience
Horrible experience with Healthy Paws. As a patron who was using healthy paws for my smaller dog and Embrace for my larger dogs, I can not even compare the difference. I had Healthy Paws insurance for over 2 years, never needed to actually use the insurance. When I finally needed to place a claim it was nothing but a nightmare. Healthy Paws took two weeks to review and then wrongfully deny the claim and then took 4 more weeks to "review" the claim to only uncover that they were mistaken. Then charged me extra because they said I took too long to get my dogs surgery done after they made me wait 6 weeks to get her claim approved. I cancelled my membership and will be switching this dog to embrace as well. Who approves valid claims, has respectful customer service and doesn't make comments such as "well, you have a lot of notes on your account to go through". Spend your money elsewhere.
- INSURER:
Healthy Paws
- POSTED: 11/12/2021
- BY: Colleen
- BREED: Pomsky
- AGE OF PET: 7 - 10
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Thank goodness I have Trupanion for my dog!!
I am very happy I have Trupanion Pet Insurance, and have always had excellent customer service. The staff is very friendly and helpful. My girl Zoe has a few issues and having this insurance has helped us tremendously!
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY: Sharon
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
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They Raise Their Rates over 20% per Year
• I purchased a policy the day that I brought home my puppy and had a monthly premium of $35/mo.
• Year 2, they send me an email that my rate for the next year will now be $57/mo
• Year 3, they raised my rate to $73/mo.
My dog has allergies now, so if I switch insurance, my dog will not be covered for any pre-existing conditions, even though I have had insurance since day 1.
They never mentioned that rates can go up over 20-60%% per year when I signed up - seems like something that would have been important to know, except when it is not good for their business.
Protect yourself and your pup from their predatory practice and choose another provider and make sure to ask rate increase questions
- INSURER:
Healthy Paws
- POSTED: 11/12/2021
- BY: AJ
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
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Choosing Trupanion for my pets insurance was the best idea ever
I have been very happy with Trupanion and the stress of what if this were to happen with Gypsy doesn't scare me because I know Trupanion is there for me now.
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY: Michele
- BREED: American Cocker Spaniel
- AGE OF PET: 7 - 10
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It was such a relief to know I had insurance when my pup got sick.
It was such a relief to know I had insurance when my pup got sick. It took so much stress away from a nightmare of a situation. Everyone I have worked with at Trupanion has been wonderful, knowledgable and helpful.
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Quick and easy claims processing
It was very easy to file the claims for my dog’s vet bills. The claims were processed quickly and I received the reimbursement checks quickly too.
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Happy so far
It was very easy to sign up and I liked the different monthly payment options
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY:
- BREED: Labrador Retriever (Black)
- AGE OF PET: 7 - 10
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This claim was was easy to submit and processed quickly.
This claim was was easy to submit and processed quickly.
- INSURER:
Trupanion
- POSTED: 11/12/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Anyone I have ever spoken to at Trupanion have always been very helpful and caring.
Anyone I have ever spoken to at Trupanion have always been very helpful and caring. It means a lot. I feel that they honestly care about my pets.
- INSURER:
Trupanion Canada
- POSTED: 11/12/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
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