With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
out of 10
Still Charging me after processing the euthanasia claim and cancellation of my plan.
Terrible, when I wanted to cancel my plan, the agent used manipulation, “I would hate to see you cancel and then not have the money to help your pet.”
When I called to confirm the total coverage for my dogs hospital stay and blood transfusions that resulted in my dish death, the agent told me, “to have a wonderful day.” When I explained that in times like these some sensitivity is required, my beloved dog was in hospital dying and I didn’t have the $10,000 to save his life.” She hung up on me.
My dog was euthanized, they processed the claim on April 30th, cancelled my insurance as a result and still billed me in May.
The manager keeps calling me to talk about my issues, leaves her name but no extension to reach her. I have called several times but not knowing her extension makes the calls futile. This is a poorly run company, take your business elsewhere.
I have found PetsPlusUs agents to be very knowledgable and helpful. I have had several policies over the years and while a couple of my pets have been very healthy and therefore the policy wasn't used, I have had other pets who sadly have needed to lean heavily on the policy purchased. I am so happy with my policies and will always recommend this provider.
Terrible experience - Embrace goes to great lengths to delay and not pay claims
I have had Embrace insurance on three of my dogs for about a year and never had to make a claim. My dog scratched her eye while she was scratching her ear, and needed to go to the Vet. They did an eye stain, determined the scratch was minor, and prescribed some medicine to put on the eye for a week. In total the initial vet visit and follow-up was about $250. I filed a claim with Embrace and provided the required paperwork and invoice. My annual deductible is $200, so I figured a couple days to process it and I would get a check for $50 to cover the claim. Well it's been over a month now. Embrace provides ZERO communication on claims status. When I would call to check the claim, they state they need additional health history information from the Vet. Then nothing happens for another week until you call again. And then they say they need some other health history documentation from the vet. No one can explain how a simple minor scratched eye injury requires such extensive health history documentation, or what the documentation is needed for. It's not like a dog scratching itself is a pre-existing condition. In my opinion, Embrace is a SCAM. I would encourage you to skip the fake glowing reviews, and read the reviews from real people on here that have had to file a claim with Embrace.
We have been really grateful to have found and relied on Healthy Paws for over five years. Our rescue dog was ~ 8 when we got him, and Healthy Paws made getting the insurance for him easy. As he's aged and run into several severe health issues, some of which have required multiple vets to diagnosis, we have been able to proceed without issue because of the quality of coverage and the quickness for disbursement to us via direct deposit. It is incredibly easy to file a claim and staff have personally reached out to us (not just transactional emails). Their policies are clear about what is covered (no plan covers pre-existing conditions) and all communication is easy to understand.