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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Good company to get pet insurance
Good company to get pet insurance. Filing is quick and easy with no bumps in the road.
Insurer: Spot
By: James Karasoulis
Takes a long time to reach deductible
Takes a long time to reach deductible. Once you reach the deductible, it takes FOREVER to process the claim and pay out.... once the pay out is there, it's more like a coupon rather than insurance.
Insurer: Spot
By: Brian Schoenburg
Claims settled quickly
Claims are completed in a very short time and their Customer Service is great!
Insurer: Spot
By: Lynn Brown
They make doing a claim easy and…
They make doing a claim easy and process the claim really quickly. Very easy to work with. Terrific company to work with.
Insurer: Spot
By: Ronald Sweeney
Easy to submit and quick response.
Easy to submit and quick response.
Insurer: MetLife
By: Doxie Love
Haven't heads anything back from…
Haven't heads anything back from Nationwide about my pet being approved or denied. Got an email from the Medical Underwriters department saying they needed to gather info from my vet, but haven't heard anything.
Insurer: Nationwide
By: customer
Pets Best has been wonderful
Pets Best has been wonderful! Claim processing and reimbursement is smooth and timely.
Insurer: Pets Best
By: Blg
Excellent customer service and coverage.
Excellent customer service and coverage.
Insurer: MetLife
By: Debbie Lippincott
I just cancelled my policy for my dog…
I just cancelled my policy for my dog due to a huge increase in the monthly payment. I had been a customer since 2019 so almost 8 years. If I could upload pics here I would show proof. My policy online shows my payment should be $51.51 per month. My credit card got charged $75.82 every month. I got an email that my plan renewal NEW monthly fee will be $134.68! In my entire 8 years I haven't had a claim pay out more than $400, because I have a healthy dog who doesn't have accidents. Absolutely outrageous and disappointing. While on the phone today with an Embrace representative, she suggested that if we started a new policy for my dog, with a waiting period, with new updated pre-existing conditions, that the policy could be cheaper. I explained to her that as a loyal customer that option really just FEELS wrong. It is wrong to not take care of your customers. I hope this review prevents at least a few people from using this company. Company ethics are important.
Insurer: Embrace
By: Ana
The refund process is the easiest and…
The refund process is the easiest and fastest I ever experienced.
Insurer: Spot
By: Jonathan Osorio