5
out of 5
Verified
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5
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Verified
5
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5
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5
out of 5
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It was really easy to enroll and I was referred by our Vet. I have not had to submit a claim yet but I hope it will be as easy as making the decision and signing up with Trupanion
It was really easy to enroll and I was referred by our Vet. I have not had to submit a claim yet but I hope it will be as easy as making the decision and signing up with Trupanion
- INSURER: Trupanion
- POSTED: 01/09/2023
- BY: Stacy
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
5
out of 5
Verified
Katie was great and very helpful and stayed on the phone with me explaining everything.
Katie was great and very helpful, and stayed on the phone with me, explaining everything.
- INSURER: Trupanion
- POSTED: 01/09/2023
- BY: Patricia
- BREED: Border Terrier
- AGE OF PET: Over 11 years
5
out of 5
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5
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5
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1
out of 5
Dreadful experience
I was told I had to give my vet permission to give Embrace all information for passed record to Embrace. I did this and then my vet told me to just have an Embrace rep contact them for the information. Almost 2 weeks later Embrace emails me to tell me they didn't contact my vet. Then after telling them they need to email the vet for the files they still didn't instead they just kept emailing me that I needed to give them the file in which I can't because I don't have them. The whole reason I'm paying for extra pet insurance is so I didn't have to deal with all of these issues that staff at the company are trained to Do. So the fact it took this much trouble just to file a claim for $86 im terrified that if anything serious ever happens with my dog that Embrace pet insurance won't be there when I need them again so I will be canceling my policy. Do yourself a favor and find the insurances that your vet is friendly with and trusts I should've listens to my vet
- INSURER: Embrace
- POSTED: 01/09/2023
- BY: Nickola
- BREED: American Staffordshire Terrier
- AGE OF PET: 4 - 6