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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Healthy Paws his an excellent pet insurance company
Healthy Paws has a very quick and easy claim filing process. They process claims very quickly. Excellent communication. They have a caring nature.
Insurer: Healthy Paws
By: C Alwis
Everything is plain and simple
Everything is plain and simple and user friendly. I never had any problems with them when filing claims.
Insurer: Embrace
By: Krestalude
The enrollment process was very easy
The enrollment process was very easy. I completed this process in less than five minutes.
Insurer: Trupanion
By: dontaskno?s
When I sent in my claim for my pet
When I sent in my claim for my pet. The process was basically easy. Also the time it took for them to reimburse me was pretty quick. I am very glad I went with Spot Pet insurance.
Insurer: Spot
By: Kelly Gasser
Claims are easy to submit
Claims are easy to submit, and are processed very quickly.
Insurer: Spot
By: Kristin Mann
Fake promotion
They ran a promotion for a $25 visa gift card to add a new pet. I called to add one and was waiting on the gift card and never received it so I called back and the rep said that it was apparently only online if you add the pet yourself which I was going to do. I had it set up online but I only called because I had questions on coverages. So they’ll only reward you if you don’t talk to someone? It should work both ways and now I’m out $25.00. I would think as a courtesy they could still send it or credit me in some way due to the poor communication, but even if I cancel my pet and re add her online it won’t make a difference now. Never had issues before now and this is something I felt they should’ve taken initiative to make right.
Insurer: Embrace
By: Katrina
Great Customer Service Experience
I just called into Fetch Pet Insurance Services Centre and was helped by a lovely lady named Laura. My husband and I thought she was so helpful and kind and wanted to make sure her company higher ups know what a great impact having a friendly voice helping over the phone does for customer loyalty. We hadn’t been happy with Fetch in the past, but if we are getting great customer service and being helped by people like Laura we are happier to continue to be customers and recommend their product to others.
Insurer: Fetch Canada
By: Johnny Aa
Excellent customer service from Laura D.
The representative who took my call was very friendly. She took time to answer every question I had and gave me excellent service. I left as a happy and will continue to use Fetch to protect my pets.
Insurer: Fetch Canada
By: Carla
Rebecca was great!
Rebecca was great. Very thorough and answered all my questions. Explained the differences between policies. Great experience for me.
Insurer: Prudent Pet
By: Alexis-Jean Absher