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Filing my claim was easy and hassle…
Filing my claim was easy and hassle free. The reimbursement came fairly quickly and it was nice to have the option for direct deposit instead of waiting for the check
Insurer: Spot
By: Melissa
Very Fast
I submitted a claim for my dog eating a chicken bone. The entire process was quick and efficient. They explained what was paid, what wasn't and why (deductible, co-pay, etc)
Insurer: Pets Best
By: Magnolia
Bella's cancer journey
Bella is an 11 year old westie. She was diagnosed with tcc bladder cancer in June 2023. Pets Best has allowed me the financial support to provide her the best possible treatment for this horrible disease. She continues to receive treatment to help stabilize the tumor and maintain quality of life. I appreciate Pets Best.
Faulty Eye Lid
Our most recent rescue was found on the streets. With no medical history we adopted him and focused on getting him up to date with all normal shots and a healthy weight. We later learned that he suffered from entropion in one of his eyes. As it continued to bother him and we saw less and less of that eye ball due to irritation of the globe, we decided to put him in for surgery to get it resolved. He is a very pretty boy with two big full eyes now. After the surgery, I snapped a few pictures of our bills and received a substantial amount of our cost back from Pets Best. The process took 15 mins for about $800 reimbursement. It was well worth it and we're happy we have Alfie insured.
Insurer: Pets Best
By: Ariel
My claim for Nacho the pug
My claim for Nacho the pug I needed help with the claim and they help as soon I asked for it, then I have to call for help and they took their time to help me to do it right. I am very happy with Pumpkin Insurance. They reimbursed me in a timely manner.
Insurer: Pumpkin
By: Lucia
ABYSMAL service
ABYSMAL service. Our dog had a medical emergency that required him to have an emergent exploratory laparotomy. During this crisis, we learned our policy was never activated due to the lack of follow through on the end of Trupanion. Trupanion assumed responsibility of this mishandling and assured us that our policy would be able to be retro activated and we would have to pay the difference of the back dated policy. We were originally given an estimated time of 12 weeks for this to resolve. It has now been 30+ weeks and no updates in sight. Better yet, we have been strung along, with the hope that we will be reimbursed for this $6,000+ surgery. Everytime we reach out to Trupanion we are assured that there will be follow-up but no updates have ever been provided by this organization. Every single interaction has been facilitated by my husband and I where we are met with "I understand this is frustrating" or "we will have _____ follow up with you" but there is never any follow-up or resolve to this issue. At this point, the services this company "provides" are non existent and completely fraudulent. If I could rate this company a zero I ABSOLUTELY would. Do better Trupanion.
Insurer: Trupanion
By: Elizabeth Moreno
While I narrowed down on the list of…
While I narrowed down on the list of pet insurances on my search- Rebecca was super helpful answering all types questions and also gave me some good reference to think what's the best for my pet.
Insurer: Prudent Pet
By: Sue Jang
THEY DONT COVER ANYTHING AND HIKE PRICES WITHOUT NOTICE WHILE THEIR CEO MAKES 1 MILLION A YEAR
I initially chose Trupanion based on positive reviews and their direct payment option to veterinarians. However, I've found that many vets and clinics don't accept direct payment, significantly diminishing this benefit. My cat's diagnosis of feline asthma required a cardiology consult, which was unfortunately denied coverage by Trupanion. Despite letters from both my vet and the cardiologist, they classified it as a "wellness visit," even though it was essential for proper diagnosis and cost nearly $1,000. While a subsequent X-ray consult was eventually covered after multiple appeals, the entire process was exhausting, and I eventually gave up. Trupanion also notified me via email in December of a $20 premium increase for my other cat's policy, citing "increasing cost of care in my area." However, when I compared quotes from other companies with the same coverage, co-pay, and deductible in my area, their prices were significantly lower. I canceled this policy. I retained my asthmatic cat's Trupanion policy due to concerns about pre-existing condition coverage. However, this month's premium unexpectedly increased by almost $15, without any prior notification (which they are legally required to provide at least 30 days in advance). While they claim to have sent an email on December 14th, I only have record of the email regarding the other cat's premium increase. After comparing current quotes, I found a policy with comparable coverage, deductible, annual limit, and co-pay for half the price, and it even covers my cat's asthma. While Trupanion may be one of the oldest pet insurance companies, my experience suggests they are far from the best. Their high prices, denial of necessary consults, efforts to avoid payouts, and frequent, poorly communicated price increases are unacceptable. It's especially frustrating considering Trupanion CEO Margi Tooth's nearly $1 million annual salary. The rising cost of pet care is a significant barrier to pet ownership, and companies like Trupanion contribute to this problem. I strongly advise exploring alternative pet insurance providers, as there are many better and more affordable options available.
Insurer: Trupanion
By: Maxximo
I am so happy with this pet insurance
I am so happy with this pet insurance. My sweet dog has unexpected health issues, and now we have unexpected expenses. Having Embrace Pet Insurance helps us invest in our furry family member.
Insurer: Embrace
By: Gina A Garcia
CLAIM EXPERIENCE BETTER THAN EXPECTED to enter
Claim information was easy to enter, and the processing was extremely quick. Been with SPOT for several years now and the premium is relatively high. But my bigger claimed was paid fairly I think.
Insurer: Spot
By: new customer