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Pet parents across the U.S. and Canada have left over 221,653 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Three Claims In and I gave Spot pet Insurance a 5/5 on all three!
I’ve had three claims now with Spot pet insurance and I have been very pleased. Staff was so helpful and friendly when I called, very caring about my sick pup. All three claims were processed and paid in 7-8 days. App is easy to understand and follow, and submittal process was simple.Everything worked as expected. I tell people all the time about it because so many have had bad experiences with pet insurance. I read the details of my policy when I signed up originally (which honestly was just a few pages and in Easy-to-understand language), and knew what I was buying up front. I also love all the variable pricing options so I could buy what made sense for us. This is a no-brainer 5 star rating!
Insurer: Spot
By: Erika Williams
The app is VERY easy to use which makes…
The app is VERY easy to use which makes it way easier to get the refunds. The language for the policies are simple to understand.
Insurer: Spot
By: Regina Pergola
Very easy and simple to file a claim
Very easy and simple to file a claim. They were very responsive and approval was quick!
Insurer: Spot
By: Steven J.
They're very quick with any…
They're very quick with any reimbursement. Wouldnt have any other insurance.
Insurer: Spot
By: Kristine Tuca
It is vital to have pet insurance to offset major claims due to an illness or accident.
Appreciate the thoroughness of your support during a deeply emotional experience with the passing of my pet. The timeliness of your support along with the courtesy was quite meaningful. I appreciate the expeditious manner in which you worked with my vet and the pet care hospital to settle our claim. I was not in total agreement with the settlement but I did understand the final outcome. The sad part of course is having to file the claim in the first place but that is why we have pet insurance and to that end we are grateful. Thank you again for the support all the way through this sad process.
Insurer: Embrace
By: Leslie Miller
The representative that I spoke to was…
The representative that I spoke to was Well informed she helped me go through the procedures and gave me the information that I needed
Insurer: Fetch Canada
By: Saskia
Fetch screwed us with outrageous rate increase
We have used Fetch pet insurance since they were PetPlan. We've had many policies for various dogs because we run a nonprofit dog rescue. We insured our rescue dogs while waiting to be adopted. We insured our own pet dogs. We recommended them to everyone. $15000 coverage per year. How would that make any sense to pay. So now we are forced to cancel her policy which means any other company will not cover any pre-existing conditions she's had throughout her life. So they totally screwed us and that shows just how little they care about customer service and providing care for their customers and their pets. Do NOT get a policy from Fetch. It may seem good when you first get it but it will go up in price every year significantly and when they get old and really need their health insurance you will no longer be able to afford it. Go with another company that actually cares about pets and not just making money. They sure don't care!
Insurer: Fetch
By: Ann Wagner
Very helpful and professional
Josh was very helpful in supplying information on the Wellness Plan to me so that I could add to my Accident and Illness plan.
Insurer: Fetch
By: Linda Hicks
Good Customer Service experience
The customer service rep Lexi was very friendly & kind and she answered all my questions & concerns. Been noticing all the customer service reps Ive interacted with are helpful & they do resolve issues fairly quickly. Anytime Ive had a discrepancy with any billings or reimbursements, they have been good about addressing my concerns and they have so far corrected all issues & send out additional missing reimbursements or will correct bills if overcharged by accident. Bc they have friendly customer service reps willing to listen to the customer’s issues & then find the proper resolutions, I will continue using Embrace & would recommend to others, bc I can say from my experience with using Embrace, that if there are any issues, Embrace is good about fixing those issues appropriately. Thanks!
Insurer: Embrace
By: J_nyc
Easy to fill out and submit claim
Easy to fill out and submit claim
Insurer: Embrace
By: Suzanna