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we have 4 pets insured by fetch
we have 4 pets insured by fetch—2 young cats, and 2 mc nab herders, 2 and 11yo. every few years i check other pet insurance company pricing and coverage, and stick w fetch because i can speak w a live rep for help, fetch keeps its word on coverage, and fetch pays out. last saturday, megan took my call, was friendly, kind and professional. she corrected organization of submitted documentation so that duncan’s surgery preauthorization was completed today. we are grateful for fetch and let our vet know how happy we are!
Insurer: Fetch
By: vicki ronaldson
The reimbursement process is very easy…
The reimbursement process is very easy as. You just access your account online and file your claim and in a matter of 2-3 days reimbursement is direct deposited into my account.
Insurer: Spot
By: Jollin Gonzales
Never an Issue with EMBRACE
I have NEVER had a problem nor issue when submitting claims; requesting info; etc. The staff is amazing-- very concerned; always willing to help on any issue. Using EMBRACE completely negates my stress with my dog's health care costs - enabling me to be a better dog parent. I have been with EMBRACE for awhile and have NO plans of leaving! Thanks EMBRACE!
Insurer: Embrace
By: Kathy S
I called regarding my policy and was on…
I called regarding my policy and was on hold about 3 or 4 minutes until finally someone answered! I talked to 2 different customer service associates and both were professional, kind, patient with all my questions! I got all my issues resolved!
Insurer: Embrace
By: Karin Davis
My representative who I was speaking to…
My representative who I was speaking to was so helpful, so nice she explained everything
Insurer: Prudent Pet
By: terri.fertelcomcast.net
Easy to use online claims
Easy to use online claims, fast review and processing of claim.
Insurer: Embrace
By: Jennifer Griem
Claims filling are easy to fill out
Claims filling are easy to fill out. Clear instructions to follow Response time is adequate.
Insurer: Fetch
By: Anna marie Reynolds
Josh was polite and informative
Josh was polite and informative, and receptive to my sense of humour. He was a delight. He has a pet so he understands the care and time you put in to win their trust. We discussed the options that would best cover our furbabies.
Insurer: Fetch Canada
By: Laura Penberthy
Quick and so easy to upload
Quick and so easy to upload! We love fetch and they have great coverage plans for a good price compared to the market of pet insurance. This is our third company and we don’t plan on leaving anytime soon!
Insurer: Fetch
By: Leah
Asked me to pay back my reimbursed claims
ASPCA has been great... until last week... when they reached out to me saying they had made a mistake a few months back and "accidentally" approved several claims that I had over 6+ months ago that they now believe were potentially caused by a preexisting condition. Which is not the case. And they are now asking me to repay them over $600 in the next 30 days from reimbursements they made to me literally between 4 months ago and 10 months ago. Absolutely absurd and unacceptable. I am good about not submitting claims that are truly for preexisting conditions, so this is just very disappointing. Not to mention - I don't have the $600 that they reimbursed me a year ago?! I would understand more if it were from last month, but there should be a limitation on how far in advance they can ask for money back.
Insurer: ASPCA
By: KK Campbell