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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

2

out of 10

Claim processing way too slow

Processing is way too slow. Claim was sent by fax May 3rd received email stating they received it on May 20th and said it would be another 14 business days to process. Its June 8th and still no money. Since when does a fax take 17 days to reach someone.?? Also another claim sent May18th by email received by them June 8th. Seriously thinking about going back to Trupanion insurance that I had with my last dog. They never took more than 14 days to process a claim and sometimes in as little as 7 days.
  • INSURER: Petsecure
  • POSTED: 09/15/2021
  • BY:
  • BREED: Poodle - Standard
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

Effortless and transparent process

Healthy Paws did an incredible job with my claims for my puppy's recent treatment. Healthy Paws has an effortless process for claims. They respond quickly and send an email outlining the process they will take to resolve the claim. Their process is transparent with no hidden surprises. Once they make their determination, an email fully explaining the return arrives. Because I had a few claims related to my puppy's treatment, they even sent followup emails asking how my pup was doing. Once they announced the amount they were paying, it appeared the next day in my bank. I couldn't be happier with the entire process. I highly recommend Healthy Paws and I'm glad I chose the policy I did.
  • INSURER: Healthy Paws
  • POSTED: 06/09/2021
  • BY:
  • BREED: Shih Tzu
  • AGE OF PET: Under a year

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10

out of 10

PetInsuranceReview recommened

Great customer service

So far, I’m happy with policy and customer service. Easy to submit a claim, helpful customer service and my claims are quickly processed!
  • INSURER: AKC
  • POSTED: 06/09/2021
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: 1 - 8

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10

out of 10

Verified Reviews

PetInsuranceReview recommened

Trupanion provides excellent and worry-free service

I have been extremely satisfied with Trupanion. My dog Mollie underwent surgery a few weeks ago and had to have subsequent procedures. Claims were processed literally within minutes and confirmation of approval and payment also within minutes. No surprises, no unexpected fees that weren't covered. When pet owners go through a difficult time, the last thing you want is to deal with an insurance company for coverage. Trupanion is truly the best! Highly recommend it. It has made this event with Mollie less stressful and that I can focus on helping her get back to health.
  • INSURER: Trupanion US
  • POSTED: 06/09/2021
  • BY:
  • BREED: Labrador Retriever (Yellow)
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

My Medical Nightmare gets a chance at life

My dog Blue is alive today because of Trupanion. Between the quick claims process, to the fact they pay my vet direct in seconds, has made all the difference in the world. My dog is a walking pharmacy, has needed multiple surgeries, treatments, diagnostics and more. Blue is my first dog as an adult, and I never thought for a second I could have a pet that was this sick. No one knows how many ailments she has, because she looks amazing because of the great job her veterinary teams have done and have been able to do because the bill wasn't a problem for me. Over $60,000 in claims and climbing, and my girl has the best life she could ever dream for. I am 1000% thankful for Trupanion.
  • INSURER: Trupanion Canada
  • POSTED: 06/11/2021
  • BY:
  • BREED: American Bulldog Mix
  • AGE OF PET: Over 8 years

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9

out of 10

PetInsuranceReview recommened

I would highly recommend PetFirst

Since 2012, I’ve had nothing but good, positive experiences with PetFirst. Easy to file claim, reasonable processing time, and I like the annual deductible much better than per incident.
  • INSURER: PetFirst
  • POSTED: 06/09/2021
  • BY:
  • BREED: Bullmastiff
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

Easy to navigate, easy to work with.

Claim required additional explanation. Contacted customer service and was able to explain everything to them. They took care of everything. I did not have to re file. Claim was approved within several days. Very efficient company and customer service reps who care.
  • INSURER: PetFirst
  • POSTED: 06/09/2021
  • BY:
  • BREED: Golden Retriever
  • AGE OF PET: 1 - 8

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10

out of 10

Not Super Helpful

The insurance itself is ok but overall it’s been a disappointing experience. Customer service is terrible, sent in 2 emails and it’s been weeks waiting for a response. Trying to cancel is extremely difficult and not available online so you basically have to go through so much just to cancel it.
  • INSURER: 24PetWatch
  • POSTED: 06/28/2021
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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10

out of 10

PetInsuranceReview recommened

Amazing service, quick and ease of filing

Healthy paws is wonderful! My cat has had a policy for over 7 years and luckily have had only a few claims. When I got my pup, I figured I should do the same. What a godsend. At 10 months old, Little Annie ended up with 2 bad knees and needed 2 luxating patella surgeries to fix them. An absolute fortune per leg. Submitting invoices right on their app, so you can start a claim same day was was a huge reassurance. They direct deposit to you once completed, so no hassle of waiting on checks. They’ve really mastered this process which helped ease this worried dog mama’s mind while taking care of her. I was reimbursed all that was stated in the policy. Overall, I am highly pleased with healthy paws and would recommend them for sure.
  • INSURER: Healthy Paws
  • POSTED: 06/08/2021
  • BY:
  • BREED: Mixed Breed Small (10-20 Lbs)
  • AGE OF PET: 1 - 8

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4

out of 10

Deny claims without contacting the owners for additional information

Before my dog had a severe accident I would have given Pets Best a 10 for everything. They always paid my claims timely and without issue. But, 8 weeks ago my dog fractured her vertebrae and suffered short term neurological weakness. I filed the claim for the emergency clinic and the vet specialist after I paid over $8K. I was expecting 30 days later to get reimbursed for 90% of that amount. instead I received an update of a denied claim due to lack of medical records. I authorized both the emergency clinic and the vet to send all records to Pets Best and was assured they did. I was NOT CONTACTED by Pets Best to assist with getting the records even though I already had them. I could have provided them and the claim could have been processed. Instead I had to resubmit the claims and HOPE they are paid this time (probably in 30 - 60 days). The lack of customer service is the worst part. I tried to call Pets Best and was on hold for at least an hour before i had to hang up to get another call. There is NOT OTHER WAY to get in touch with them as they DO NOT have live Chat or an email address to send a question to. HORRIBLE way to treat your CUSTOMERS PETS BEST!!!!!
  • INSURER: Pets Best
  • POSTED: 06/22/2021
  • BY:
  • BREED: Labrador Retriever (Yellow)
  • AGE OF PET: Under a year

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