Claim process
I'm a fairly new customer. I have filed two claims for preventative care and I was so impressed with their extremely quick process to approve the claims and the step by step guidance to file them.
- INSURER:
Lemonade
- POSTED: 12/06/2021
- BY: Fidel
- BREED: Basset Hound
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Glad we had our Emma insured with Embrace
We are Embrace customers since 2016 and never needed to file a claim. The last day of October our Emma injured herself and we took her to the vet. She is now recovering and she is doing much better. We file the claim and got the reimbursement right away. I was very impress but the kindness of Carly who asked me first thing first how Emma was doing even before she asked me to send the invoices. We have four pets insured by Embrace.
- INSURER:
Embrace
- POSTED: 12/06/2021
- BY: Alessandra
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Cold/heartless company - will find every excuse to not help when needed
In the beginning, FIGO seemed great. Reasonable rates, service dog discounts, easy to use app. Then they stopped with the service dog discounts & rates started going up. We had FIGO coverage from 4/2017 - 4/2021, had some financial hardships and had to cancel our service temporarily. Got back on our feet, got coverage again 10/2021, and then lymphoma hit. My service dog was diagnosed with Lymphoma 10/23/21 and passed 11/21/21. All of my claims were denied due to symptoms showing up during the illness waiting period. This was my only claim in 5 years. I got a big middle finger, so sorry, thanks for the money, you’re on your own. No compassion, no help. They made sure that the “policy” was written just so, symptoms appeared and they won’t help cover anything. What’s the point of insurance if they won’t help when it’s needed? But they are making millions from their customers. This has been the WORST experience, absolutely no help when we needed. All appeals have been denied. Would never recommend such a cold/heartless business. Future pups will be covered by other insurance providers.
- INSURER:
Figo
- POSTED: 12/06/2021
- BY: Brooke
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Couldn't Get any Easier!
I decided to invest in pet insurance when I was sitting in the waiting room of the emergency Vet. I looked through the leaflets they had on Pet Insurance companies and when I got home researched all of them on the internet. It took a long time but I finally decided Embrace was the best overall. Not only did I like the way they operate and their prices, they have a wonderful Wellness plan. My dog sees her Vet regularly and is up to date on her vaccinations and all Heartworm and flea prevention. That can be expensive and having a Wellness plan has helped me tremendously.
Embrace is extremely quick to process a claim and send a check or explain why it might not be covered. Plus, now all claims can be submitted online so the whole process is very simple and quick.
The people working at Embrace are very helpful and caring. I have been with them for six or seven years now and would never switch. Why? Because they are simply the best!
- INSURER:
Embrace
- POSTED: 12/06/2021
- BY: Lynda
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great Plan
This is a GREAT pet insurance plan. I have had no problems and they have a very quick response. Very easy to file a claim. Very satisfied so far.
- INSURER:
Trupanion
- POSTED: 12/06/2021
- BY: Marjorie
- BREED: Cavalier King Charles Spaniel Mix
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Trupanion is hands down the best pet insurance you can buy
Trupanion is second to none when it comes to pet insurance. They are convenient, responsive and caring. We had purchased a Trupanion policy on the recommendation of our breeder. We were convinced that we made the right choice when our Vet said "they are the best pet insurance out there". We stay with Trupanion because they truly care about your pet and are passionate about what they do. Their claims process is as convenient as it comes. I can assure you that there is no one else I would go to, to insure my pets. You will not be disappointed.
- INSURER:
Trupanion
- POSTED: 12/06/2021
- BY: Shon
- BREED: Labrador Retriever (Black)
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Always recommend Trupanion.
Always recommend Trupanion. Very easy to file a claim and very fast in reporting back and paying.
- INSURER:
Trupanion
- POSTED: 12/06/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great support empathy fast service and over all smooth process
Great support, empathy, fast service and over all smooth process
- INSURER:
Trupanion Canada
- POSTED: 12/06/2021
- BY:
- BREED: Mastiff
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
my dog has glaucoma in her right eye.
my dog has glaucoma in her right eye....Doctor took measurement of left eye, trupanion won't pay. Thought insurance would pay for that eye at least
- INSURER:
Trupanion
- POSTED: 12/06/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
