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I have recommended Trupanion to several friends with dogs, and they have purchased policies. The Trupanion website is very easy to post claims and the company is very fast in reimbursing for covered medical expenses. Always a lovely experience when talking with Trupanion representatives on the phone. I am so grateful for Trupanion!

I haven't had to claim anything yet, but I had a small problem with an incorrect DOB registered, and it was resolved very quickly with Christina. If this is an indication of how efficiently the claims process works, I'm glad I chose Trupanion! ????

I have yet to have a successful claim with you. Every single thing I have submitted has been rejected, until I call and literally yell at someone - which I absolutely hate doing btw, but the long back and forth where I sat down and discussed details carefully with someone got me absolutely nowhere. It is completely and utterly beyond me how y'all think you can pull crap like rejecting a claim because there are no SOAP medical notes connected to a purchase of flea/tick prevention. Or that my dog smashing her face in an accident and breaking 4 teeth out is a "dental cleaning" - which is still causing you to reject her base surgical fees; guess I gotta do some more yelling. At least you finally agreed to cover her medications. Or that said dog, who was born in April of 2020, doesn't qualify for coverage on dental issues because for some reason she managed to have dental calculus in 2019 - what the hell are you even looking at?!? How on earth do you justify dental calc as a preexisting condition to a traumatic fracture in the first place, let alone while either looking at the wrong record or just straight up making shit up??? And to top it all off, I am very clearly a veterinary professional as noted by the discounts all over my invoices. If this is how you treat your clients who are responsible for selling your company, I don't even want to know what pet owners go through

I have used Trupanion for 7 years and my experience has been positive. Claims are easy to file by the pet owner or vet clinic, they never questioned my claims even when not submitted promptly, and are paid expeditiously. Customer Reps are always very pleasant and helpful. The coverage and options are far better than other pet insurances. I am very grateful to have chosen Trupanion.

I have recommended this pet insurance to all my friends and family. I had the best experience so far.. thank you for always taking care of our dog

I have peace of mind with my coverage and the staff have always been super great to communicate with.

I have not needed to use my pet insurance yet, but my interactions with the customer service gives me confidence in my choice of them for my pets emergency needs.

I have NEVER had a bad experience with any one I have had the pleasure to talk to at Trupanion. Great insurance company!!

I have had very good experiences with Trupanion.

I have found the service and value to be top notch. My questions are answered promptly and it has been a life saver and allowed us toget the care we needed for our pet Nate when he was diagnosed with cancer. He is now in remission. It also was a godsend for his UTI issues before that. Good pet care can be expensive and this makes a stressful time less so knowing the costs will be covered. I have encouraged all my pet owning friends and family to look into it. Truly lifesaving.