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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Embrace took the stress out of our emergency vet bill
No one ever wants to incur a large, unexpected vet bill, especially when their pet is not well, but Embrace made paying for the emergency less stressful. Filing a claim was easy and they paid us within hours of submitting the claim.
Insurer: Embrace
By: Mark Rives
Trying to jump thru hoops to get the…
Trying to jump thru hoops to get the advertized $25.00 Amazon gift card. Two agents told me to call Amazon!!! What a rip off! Still no gift card!
Insurer: Spot
By: TR
The most efficient way to submit a…
The most efficient way to submit a claim I have ever experienced. I received the reimbursement within a 24 hour window. An investment well worth it for my fur babies.
Insurer: Embrace
By: MD
They doubled my insurance premium the…
They doubled my insurance premium the second year I was using it. Went up double the amount. I cancelled with them. They were also extremely careful of not coving anything for your dog and found ways around everything. I emailed them about getting charged again this month, didn’t get a response they just refunded me. Professionalism and understanding of the monthly rate going up DOUBLE was lacking.
Insurer: Embrace
By: Kiley
First pet insurance experience
Steffi was extremely helpful with figuring out the right insurance for our needs and was very knowledgeable about their offerings and those from other companies. I cannot speak to the coverage because we haven't needed to use it yet, and hopefully that will remain true! I do appreciate the peace of mind after having a previous pet go through an expensive medical crisis that was only more stressful because of the financial aspect.
Insurer: Prudent Pet
By: Andrew B
Be very careful when dealing with this…
I am extremely dissatisfied with the experience I had with your company. Your failure to process payments in a timely manner resulted in two NSF fees on my bank account, totaling $150, including a stop payment fee. When I reached out to your customer service, I was met with resistance and unhelpful responses. The manager I spoke with seemed unconcerned with resolving the issue and instead focused on canceling my account. I was surprised to learn that your company's policy involves verifying funds with the bank before processing payments, which led to the delayed withdrawals. This approach is unlike any other company I have dealt with, which typically process payments on the scheduled date. I urge you to reevaluate your customer service practices to prevent similar experiences in the future.
Insurer: Trupanion Canada
By: Kandice Barrett
The whole process was easy and fast
The whole process was easy and fast. I will continue using fetch in the future.
Insurer: Fetch
By: Henry Brister
They make it hard to approve claims
First of all, they take forever to process a claim. On top of that, they will ask all sorts of history and soap paperwork. They make it hard for you and eventually deny the claim. Will NOT recommend.
With Ease
Pet Best has been very responsive to all of my claims thus far. Payment goes directly into my account with ease. It's very simple: take my dog to Vet, pay bill, snap a photo of bill payment, upload it to my Pet Best account, submit claim, Pets Best reviews the claim and then send payout according to your plan. I have filed at least 6 claims and I got paid with ease. Thank you Pet Best!
Easy to submit claim and refund quickly…
Easy to submit claim and refund quickly into checking account.
Insurer: Spot
By: Cynthia Hennen